Summary
Overview
Work History
Education
Skills
Timeline
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Fasebe Ukanah

Toronto,ON

Summary

A goal-oriented and passionate leader with 4 years of experience leading and coaching teams and 8+ years of experience as a staff nurse.

Overview

10
10
years of professional experience

Work History

Application Manager

UHN Altum Health
06.2023 - Current
  • Manage and coach 5 analysts responsible for application build.
  • Collaborate with stakeholders at all levels of the organization to ensure alignment between overall business strategy and digital projects.
  • Ensure adherence to technical change management processes to ensure stability of the health information system.
  • Oversaw implementation of multiple Epic modules over 6 months, significantly transforming care provision at Altum Health. The modules include EpicCare Ambulatory, Resolute Hospital Billing, Cadence, Prelude, Referrals and Health Information Management.
  • Collaborated with the Change Management team to plan change readiness activities including workflow walkthrough and day-in-the-life exercises.
  • Managed successful software updates, upgrades and new feature releases, minimizing disruptions to end-users.

Epic Application Analyst and Team Lead

University Health Network
12.2022 - 06.2023
  • Epic Certifications: Orders, ASAP
  • Led, mentored and coached application support teams on day-to-day work.
  • Participated in roadmap planning for application upgrades in conjunction with business users and vendors.
  • Oversaw a 50% reduction in Service Ticket backlog over 2 months.
  • Communicated and explained business requirements to relevant parties to support implementation of new functionality to meet clinical needs.
  • Investigated incidents reported by end-users and identify permanent solutions.
  • Escalated issues requiring senior leadership attention to ensure alignment between the Health Information System and UHN's overall strategic mission.

Maternity Leave

MLOA
02.2022 - 12.2022

Epic Application Analyst and Team Lead

University Health Network
11.2020 - 02.2022
  • Epic certifications: Cupid and Structured Reporting
  • Led 5 analysts to timely completion of required information gathering, workflow mapping, decision making, build tasks and rigorous testing, through all phases of UHN's Epic implementation
  • Led 2 cardiology working groups of 20-80 clinical and business stakeholders through over 100 complex build and system configuration decisions, providing recommendations to ensure system fit for the Peter Munk Cardiac Center's clinical operations
  • Built relationships with stakeholders and developed change management strategies, including development of one-pagers for critical changes, in anticipation of go-live
  • Collaborated with various cardiology clinical champions to configure over 15 custom SmartForms, leading to the most customized Epic structured reporting workflow in Canada, to ensure successful adoption of structured reporting in the cardiac catheterization lab post-go live
  • Collaborated with clinical and business operations to understand and establish clinical workflows to meet data collection, regulatory submission and operational dashboard requirements for the Peter Munk Cardiac Center
  • Built on Epic's foundation system to develop solutions to workflow challenges, through collaboration with end-users and Epic partners, and shared solutions with other sites facing similar challenges
  • Facilitated over 40 virtual cardiology experience testing sessions for clinicians in the cardiac catheterization lab pre-go live, gathering feedback to facilitate system refinement in preparation for go-live

Crucial Conversations Facilitator

University Health Network
11.2018 - 10.2020
  • Planned and facilitated Crucial Conversations workshops, for clinicians, in accordance with training curriculum, employing varied methods, such as storytelling, to maximize participation and utility of sessions to attendees
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms and ensure content was adapted to the unique experience of critical care nurses
  • Effectively implemented best training practices and adult learning principles in delivery of instructional materials to over 20 clinicians per session

Critical Care Registered Nurse

University Health Network
01.2014 - 10.2020
  • Provided exceptional care to high-acuity medical and surgical patients needing complex care such as ventilator management and extracorporeal life support (ECLS)
  • Advocated for patients by communicating care preferences to practitioners within the circle of care, and verifying interventions met treatment goals
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols

Education

Master of Health Informatics -

University of Toronto
Toronto, ON
05.2020

Bachelor of Science - Nursing

York University
Toronto, ON
10.2011

Skills

  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Organization and Time Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Problem-Solving
  • Project Management
  • Engaging Stakeholders
  • Epic Software

Timeline

Application Manager

UHN Altum Health
06.2023 - Current

Epic Application Analyst and Team Lead

University Health Network
12.2022 - 06.2023

Maternity Leave

MLOA
02.2022 - 12.2022

Epic Application Analyst and Team Lead

University Health Network
11.2020 - 02.2022

Crucial Conversations Facilitator

University Health Network
11.2018 - 10.2020

Critical Care Registered Nurse

University Health Network
01.2014 - 10.2020

Master of Health Informatics -

University of Toronto

Bachelor of Science - Nursing

York University

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Fasebe Ukanah