FARZIN MASOUDI

• Managed automotive finance and insurance transactions for new and pre-owned vehicle sales.
• Secured competitive financing and leasing approvals through major banks and lenders.
• Presented and sold F&I products, including extended warranties, GAP insurance, and credit protection.
• Ensured compliance with OMVIC regulations, lender guidelines, and dealership policies.
• Reviewed and finalized contracts, funding documentation, and delivery paperwork accurately.
• Maintained strong relationships with lenders to enhance approval rates and deal flexibility.
• Delivered professional customer consultations to boost satisfaction and retention.

Generated an average of $50,000 monthly in combined front and back-end gross profit.

• Develop specialized reporting packages, dashboards, and scorecards to support business decision-making
• Lead the implementation of strategic initiatives aligned with overall business objectives
• Conduct in-depth analysis to provide enhanced business intelligence (BI) for leadership teams
• Design and develop comprehensive BI reporting packages and dashboards using data infrastructure, localized data marts, and external sources
• Ensure data accuracy and integrity in all reporting outputs
• Generate insightful commentary and analysis for both new and existing reporting packages
• Collaborate with business partners to understand objectives and deliver valuable reporting and ad-hoc data extracts
• Interpret business drivers, definitions, and key metrics to provide actionable insights and strategic recommendations
• Oversee development and implementation of portfolio reporting, including acquisition, attrition, growth, and profitability metrics
• Deliver complex reporting, analysis, and assessments at both functional and enterprise levels
• Operate independently as a senior analyst and provide technical guidance and support to team members

• Manage vendor relationships across a diverse range of products and services
• Support contract management, financial oversight, and risk management, including vendor invoice validation and payment processing
• Oversee end-to-end process of delivering vendor performance scorecards and preparing governance meeting materials for senior executives
• Conduct complex analyses and develop business vendor management reports and dashboards
• Maintain vendor document repositories and dashboards for the line of business (LOB)
• Facilitate meetings and working sessions with internal stakeholders and vendors to ensure alignment with business requirements and objectives
• Continuously monitor vendor performance to ensure compliance with service level agreements (SLAs)

• Managed end-to-end office and field operations for a growing HVAC company, leading 8 office staff and over 18 sales representatives
• Optimized daily operations across sales, administration, dispatch, and service delivery
• Supervised and coached teams to foster high performance, accountability, and service excellence
• Oversaw entire customer lifecycle from lead generation through post-installation support
• Directed scheduling and dispatch of field technicians to ensure timely project completion
• Maintained strong vendor and contractor relationships, ensuring compliance and safety standards
• Identified process improvements to reduce costs, improve productivity, and enhance customer experience
• Developed KPIs and performance reports to monitor operational health and customer satisfaction
• Reduced average project turnaround time through streamlined operations
• Increased departmental efficiency by improving internal and external communication
• Boosted customer satisfaction through improved service quality and coordination

• Led a high-performing team, boosting customer satisfaction by 30%
• Implemented training programs, reducing onboarding time by 25%
• Achieved a 20% increase in first-contact resolution rates
• Developed metrics to track performance, enhancing accountability
• Collaborated with sales to upsell, driving revenue growth by 10%
• Resolved escalated issues, maintaining a 95% customer retention rate

• Conducted user acceptance testing, ensuring alignment with client needs
• Created detailed reports, providing insights for strategic decision-making
• Trained team members on best QA practices, elevating team performance
• Implemented quality metrics, driving continuous improvement initiatives
• Achieved 98% defect-free releases, enhancing brand reputation

• Exceeded sales targets by 30% through strategic phone outreach
• Developed strong client relationships, boosting repeat sales by 25%
• Utilized CRM tools to track leads, enhancing follow-up efficiency
• Trained and mentored junior associates, improving team performance
• Resolved customer inquiries swiftly, enhancing satisfaction ratings
• Collaborated with marketing to align campaigns with sales efforts
• Analyzed sales data to refine strategies and drive revenue growth