Farzanehsadat Mohammadikia
Markham,ON
Summary
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Bank Employee
Maskan Bank
12.2013 - 01.2023
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Referred customers to other banking departments for specialized services.
- Generated monthly reports on customer activity and customer feedback.
- Balanced teller drawers and ATM cash.
- Cross-sold credit cards, loans and other bank products.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Evaluated client financial positions and identified most appropriate banking products.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on online banking and mobile banking applications.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained friendly and professional customer interactions.
- Calculated fees due, interest and change for customer transactions.
- Provided advice on different bank products and financial options.
- Opened, closed, and updated accounts for customers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Handled various accounting transactions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Accountants
Elyad Clinic
08.2010 - 12.2013
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Education
Master of Science - Financial Management
Science And Research Islamic Azad University
Tehran, Iran09.2014
Bachelor of Science - Accounting
Dr Shariati
Tehran, Iran08.2010
Skills
- Assessing Fraud Potential
- Recruitment and Hiring
- Analytical Thinking
- Investment Advising
- Financial Processes Understanding
- Mathematical Accuracy
- Account Closing
- Creative Thinking
- Reviewing Documents
- Customer Relationships
- Verbal and Written Communication
- Comparing Products
- Risk Management Policies
- Employee Motivation
- Loan Approval
- Opening Accounts
Timeline
Bank Employee
Maskan Bank
12.2013 - 01.2023
Accountants
Elyad Clinic
08.2010 - 12.2013
Master of Science - Financial Management
Science And Research Islamic Azad University
Bachelor of Science - Accounting
Dr Shariati
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