Farzane Mohammad Amin
Toronto,ON
Summary
Honours Bachelor of Commerce student specializing in Business Management at Seneca Polytechnic seeking a co-op or internship opportunity with RBC to apply strong client service, organizational, and analytical skills in a professional financial environment. Demonstrated ability to manage operations, coordinate schedules, handle confidential information, and deliver exceptional service in fast-paced settings. Motivated to contribute to RBC’s client-focused culture while developing practical experience in banking operations and corporate services.
Overview
8
8
years of professional experience
Work History
Clinic Care Manager
Back2Rehab Physiotherapy Clinic
08.2022 - Current
- Manage appointment scheduling, registrations, and front desk activities to enhance daily clinic operations
- Function as main liaison for clients and families, providing answers to questions and resolving issues with professionalism.
- Administer precise record maintenance and handle sensitive information with diligence and confidentiality
- Support a positive client experience by keeping operations organized and communication clear
Appointment Setter
Active Business Services
06.2023 - 12.2024
- Scheduled and confirmed appointments through high volume outbound and inbound calls
- Communicated services clearly, handled objections professionally, and ensured accurate client information capture
- Managed follow ups and tracked interactions using CRM and scheduling tools
Shift Leader
SoftMoc
08.2022 - 01.2023
- Led daily store operations and supported over 20 team members to meet service and sales targets
- Resolved customer concerns calmly and ensured a positive in store experience
- Handled cash procedures and maintained organized shift operations
Call Representative
KGS Research
09.2021 - 12.2022
- Conducted inbound and outbound survey calls while following scripts and quality guidelines
- Built rapport quickly to encourage participation and ensure clear, respectful communication
- Recorded responses accurately and maintained professionalism in time sensitive call environments
Community and Charity Outreach Representative
K&B; Marketing
03.2018 - 07.2021
- Represented charitable campaigns through direct community outreach and public engagement
- Explained program goals confidently to diverse audiences and supported fundraising efforts
- Strengthened persuasive communication, resilience, and customer service skills in high energy settings
Education
Honours Bachelor of Commerce - Business Management
Seneca Polytechnic
Toronto, ON12-2028
Skills
- Business and Administrative: Front desk operations, registration support, scheduling and coordination, documentation and record accuracy
- Customer Service and Leadership: Client and parent communication, conflict resolution, coaching and support, service quality standards
- Tools: Microsoft Office (Excel, Word, PowerPoint), Google Workspace, CRM and scheduling tools
- ADL support
- Case assessments
- Treatment management
- Medical chart documentation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved appointments by introducing Jane for scheduling tasks.
LANGUAGES
English – Fluent
Farsi – Fluent
Timeline
Appointment Setter
Active Business Services
06.2023 - 12.2024
Clinic Care Manager
Back2Rehab Physiotherapy Clinic
08.2022 - Current
Shift Leader
SoftMoc
08.2022 - 01.2023
Call Representative
KGS Research
09.2021 - 12.2022
Community and Charity Outreach Representative
K&B; Marketing
03.2018 - 07.2021
Honours Bachelor of Commerce - Business Management
Seneca Polytechnic
CERTIFICATIONS, AWARDS, AND HONOURS
BCom, Business Management Scholarship, Seneca Polytechnic | September 2024 – September 2025, Koehler Grandchildren Bursary, Seneca Polytechnic | 2025 – Present, Integrity in Action Badge, Seneca Polytechnic | January 17, 2025, Collaborative Online International Learning Certificate, Seneca Polytechnic | December 12, 2025