Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Farzana Sultana Poly

171 Catalina Dr Scarborough,ON

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

6
6
years of professional experience

Work History

Team leader

Best Fried Chicken ( Fast food)
Dhaka, BD, Dhaka, BD
01.2023 - 10.2024
  • Developed and implemented strategies for providing excellent customer service experience.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Assistant Team Leader

Souad Mondal Fast food & Highway restaurant
Kushtia , Kushtia
03.2019 - 01.2023
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Ensured that all customer orders were fulfilled accurately and efficiently.
  • Monitored customer service standards and took corrective action when needed.
  • Ensured compliance with health and safety service.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Distributed food to service staff for prompt delivery to customers.
  • Completed day-to-day duties accurately and efficiently.

Education

Certificate of Technical Education - Baking (food Bakery)

UCEP Bangladesh Training school
Mirpur, Dhaka
05-2019

Master of Arts - Master of Social Science in Sociology & Anthropolo

Asian University of Bangladesh
Dhaka
01-2019

Skills

  • Customer service
  • Team leadership
  • Health compliance
  • Problem solving
  • Time management
  • Decision-making
  • Teamwork and collaboration
  • Leadership
  • Cash handling
  • Quality assurance
  • Client communication

References

References available upon request.

Timeline

Team leader

Best Fried Chicken ( Fast food)
01.2023 - 10.2024

Assistant Team Leader

Souad Mondal Fast food & Highway restaurant
03.2019 - 01.2023

Certificate of Technical Education - Baking (food Bakery)

UCEP Bangladesh Training school

Master of Arts - Master of Social Science in Sociology & Anthropolo

Asian University of Bangladesh
Farzana Sultana Poly