Farzana Chowdhury Rifat
Surrey,BC
Summary
Driven Sales Associate with a proven track record at Ayoub's Dried Fruits and Nuts, excelling in customer satisfaction and sales targets achievement. Demonstrates exceptional customer service and sales expertise, adept at upselling and problem-solving. Collaboratively exceeded monthly sales goals, enhancing store revenue through effective teamwork and strong interpersonal skills which helped achieve "Employee of the month" title.
Overview
1
1
year of professional experience
Work History
Sales Associate
Ayoub's Dried Fruits and Nuts
05.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Arts -
Lasalle College Vancouver
Vancouver, Canada12.2024
BBA - Accounting
Leading University
Sylhet, Bangladesh2015
Skills
- Exceptional customer service
- Sales expertise
- Upselling
- Payment Processing both cash and POS
- Retail Store Operations
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Product Recommendations
- Problem-solving skills
- Time Management
- Cash Handling
- Verbal/written communication
Languages
English
Full Professional
Timeline
Sales Associate
Ayoub's Dried Fruits and Nuts
05.2023 - Current
Associate of Arts -
Lasalle College Vancouver
BBA - Accounting
Leading University
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