Farzana Akter Konica

• Assisted customers with product needs and introduced new store offerings.
• Established long term customer relationships by using effective communication and active listening skills.
• Helped identify product gaps and opportunities to improve product position in market.

• Solved customer challenges by offering relevant products and services.

· Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

· Rotated stock and restocked shelves to maintain product availability and store appearance.

· Managed returns, exchanges and refunds in accordance with store policy.

Answered customer questions about sizing, accessories, and merchandise care.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.