Farzana Wahid
Toronto,ON
Summary
Dynamic and dedicated professional with a strong background in customer service at Tim Hortons. Proven ability to resolve issues and enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining a clean, organized workspace, consistently contributing to a positive dining experience.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
10
10
years of professional experience
Work History
Team Member
Wendys Restaurant
Guelph, ON
11.2021 - 01.2023
- Provided exceptional customer service by effectively handling inquiries and resolving issues.
- Operated kitchen equipment and adhered to safety and sanitation standards.
- Assisted in food preparation, ensuring quality and timeliness of orders.
- Collaborated with team members to maintain efficient workflow during peak hours.
Cashier
Timhorton
07.2013 - 02.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained cleanliness and organization of work station and dining areas.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels and communicated restock needs to management.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Esthetician
North American College
Toronto, ONHigh School Diploma - Social Sciences Education
Greenwood Secondary High School
Toronto, ON09.2012
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Cash handling
- Collaboration and teamwork
- Attention to detail
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Order preparation
- Team building
- Area and facility cleaning
- FLUENT IN LANGUAGE
- Task prioritization
Languages
English
Professional Working
Accomplishments
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
Timeline
Team Member
Wendys Restaurant
11.2021 - 01.2023
Cashier
Timhorton
07.2013 - 02.2019
No Degree - Esthetician
North American College
High School Diploma - Social Sciences Education
Greenwood Secondary High School