Farzana Najibzada
City Party
Richmond Hill ,ON
3
Languages
Friendly and reliable retail professional with over 4 years of experience in cashier and customer service roles. Strong cash-handling skills, attention to detail, and ability to work efficiently in fast-paced environments. Passionate about providing excellent customer service and creating a positive shopping experience.
Team management professional with robust background in guiding teams to achieve operational goals and improve performance. Known for strong focus on collaboration and adaptability to changing needs, ensuring consistent and reliable results. Skilled in conflict resolution and strategic planning, valued for organizational and leadership qualities.
Work History
Team Leader Manager
- Managed high customer volume during busy seasons
- Provided friendly and efficient customer service
- Operated POS system and processed payments
- Restocked shelves and organized merchandise
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
Cashier
- Processed cash, debit, and credit transactions accurately
- Assisted customers with questions and product locations
- Handled returns and exchanges professionally
- Maintained clean and organized checkout area
- Balanced register at end of shift
- Maintained organized checkout area, contributing to a clean and welcoming environment.
- Collaborated with team members to manage high-volume sales periods effectively.
Quality Control & Production Worker
- Inspected products for quality assurance
- Worked efficiently in a team environment
- Maintained workplace safety and cleanliness
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Education
High School Diploma
BBA
Skills
Cash Handling & POS Systems
Customer Service Excellence
Communication Skills
Inventory & Stocking
Teamwork
Time Management
Attention to Detail
Remote team management
Performance coaching
Sports nutrition
Teamwork and collaboration
Customer service
Languages
English
Full Professional
Farsi
Persian
Full Professional
Timeline
Team Leader Manager
City Party
2025 - 2026Read More
Cashier
Dollarama
2024 - 2025Read More
Quality Control & Production Worker
Brandes Company
2022 - 2024Read More
Canadian All Care College
High School Diploma
Read More
Ibn Sina University
BBA
Read More