Farzana Manoj
Calgary,AB
Summary
Detail-oriented and highly organized Administrative Assistant with 4 years of experience providing exceptional support to executives, teams, and clients. Proficient in Microsoft Office Suite, Google Workspace, and CRM software to manage schedules, streamline workflows, and maintain accurate records. Skilled in calendar management, travel coordination, and document preparation to enhance operational efficiency. Adept at communication, problem-solving, and building strong relationships with stakeholders. Known for multitasking, meeting deadlines, and ensuring confidentiality in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Adminstrative Staff
Loomin Handmades
, ON
08.2024 - Current
- Respond to customer inquiries via email, chat, and other communication platforms, ensuring timely and professional responses.
- Manage the end-to-end order process, including order placement, processing, tracking, and timely delivery updates.
- Organize and maintain receipts, invoices, and payment records.
Administrative Support Assistant
BETABOTS
UAE, DUBAI
12.2023 - 06.2025
- Provided administrative support to the sales and management teams, ensuring seamless day-to-day operations.
- Coordinated and scheduled meetings, webinars, and client appointments, streamlining workflows for the sales team.
- Managed CRM software to maintain accurate records of leads, client interactions, and sales transactions.
- Organized and maintained confidential records, including client contracts, agreements, and project documentation.
- Assisted the sales team in achieving targets by preparing action plans, monitoring KPIs, and offering administrative support for sales initiatives.
Administrative Assistant
Think and Learn Pvt. Ltd. (BYJU'S – The Learning App)
BANGLORE, INDIA
10.2020 - 11.2023
- Managed daily administrative operations, including scheduling, reporting, and team coordination, to ensure a smooth workflow across sales and support departments.
- Maintained accurate records of leads, tracked client interactions, and generated detailed sales performance reports.
- Prepared professional sales presentations, reports, and proposals for office meetings.
- Coordinated onboarding and training sessions for new team members, ensuring compliance with company policies.
- Supported financial operations by monitoring payment schedules, handling EMI collections, and reconciling transactions.
- Streamlined communication between sales, customer service, and product development teams ensuring the timely delivery of client solutions.
- Oversaw contract renewals, upgrades, and payment processing, ensuring compliance with organizational guidelines, and delivering a seamless customer experience.
Customer Service Representative
3MBK TECHNOLOGIES
KERALA, INDIA
06.2020 - 10.2020
- Handled customer service responsibilities on the MyMotorPolicy insurance project, specific to motor insurance policies.
- Guided customers through the policy purchase, renewal, and cancellation processes, ensuring compliance with regulatory guidelines and company standards by providing them with quotations.
- Handled claims-related queries, advising customers on required documentation, claim-filing procedures, and estimated timelines, resulting in a smoother claims experience.
- Consistently met or exceeded performance metrics, such as response times, customer satisfaction scores, and accuracy in handling customer inquiries.
Education
Bachelor of Technology - Electronics And Communications Engineering
Mohandas College of Engineering And Technology.
KERALA03-2020
Skills
- Verbal and written communication
- Attention to detail
- Problem-Solving and Critical Thinking
- Team Collaboration and Coordination
- Customer Service and Client Interaction
- Sales support
- Time management
- Calendar management
- Data Entry and Database Management
- Event Planning and Coordination
- Google Workspace
- Microsoft Office Suite
- Virtual Meeting Tools
- Customer Relationship Management (CRM) tools
Timeline
Adminstrative Staff
Loomin Handmades
08.2024 - Current
Administrative Support Assistant
BETABOTS
12.2023 - 06.2025
Administrative Assistant
Think and Learn Pvt. Ltd. (BYJU'S – The Learning App)
10.2020 - 11.2023
Customer Service Representative
3MBK TECHNOLOGIES
06.2020 - 10.2020
Bachelor of Technology - Electronics And Communications Engineering
Mohandas College of Engineering And Technology.
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