Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Generic

Farzana Manoj

Toronto,ON

Summary

Result-oriented and self-motivated individual experienced in financial forecasting and analytical skills to identify practical insights and draw conclusive results in sales. Possesses commendable interpersonal and customer-centric communication skills to build long-lasting relationships and trust with clients. Highly skilled in CRM software, with the ability to track the sales process, analyze team productivity, and work to improve future sales activities.

Overview

4
4
years of professional experience

Work History

Assistant Sales Manager

Betabots
Dubai, UAE
12.2023 - 05.2024
  • Negotiated customer contracts and maintained relationships with existing clients.
  • Maintained an organized structure for a team of 12 sales associates, for continuous sales, and increased monthly sales by 20%.
  • Played a major role in the company's Finance and Revenue Management.
  • Analyzed sales data to identify trends, opportunities, and areas for improvement.
  • Cultivated strong relationships with key decision-makers within target markets.
  • Developed and maintained relationships with international key clients to ensure repeat business.
  • Provided training and support for team members on how to use the CRM system effectively.

Senior Business Development Associate

Think and Learn Pvt.Ltd ( Byjus The Learning App)
BANGLORE, INDIA
07.2020 - 10.2023
  • Participated in cross-functional team meetings to develop innovative approaches toward generating revenue.
  • Created detailed reports summarizing sales data, which were used by executive management for decision-making purposes using tools like MS Office, MS Excel, Google Sheets, PowerPoint, and SQL.
  • Delivered a revenue of more than 2.5 crores in INR.
  • Analyzed industry trends and identified potential growth areas for the organization's product offerings.
  • Researched competitors' activities to stay abreast of industry trends, developments, and changes in customer requirements.
  • Developed sales strategies to increase market share of existing products and services.
  • Handled a hybrid model of inside and direct sales verticals.
  • Managed a team of 5 sales professionals, driving them to achieve an average weekly revenue of Rs. 10,000 through effective coaching and strategic sales initiatives.
  • Working on CRM – Salesforce, Leadsquared, Pay U, Order Management System (OMS), Orderhive,Achieve, Freshdesk, Zendesk.
  • Researching and analyzing data to create sales forecasts and pricing models.
  • Renewals: Responsible for the upgradation of the various courses (K3/K10/K12) through product usage by reducing escalations and driving salesforce in a given TAT.
  • Operations: Working experience on Salesforce and LeadSquared Application. Responsible for all the finance processes, as 50-60% course upgradation occurs in the form of EMI collections during the Salesforce.
  • Product Management: Acted as a Product Expert with the Subject Matter Experts to drive product development and planning.

Education

Bachelor of Technology - ELECTRONICS AND COMMUNICATION

MOHANDAS COLLEGE OF ENGINEERING AND TECHNOLOGY
03-2020

GRADE 12 -

CARMEL GIRLS' HIGHER SECONDARY SCHOOL
03-2015

Skills

  • Order Management and KYC experience
  • KPI Monitoring using Excel and Smartsheets
  • Sales team evaluations
  • Action planning
  • Sales Strategy and Forecasting
  • Revenue monitoring
  • Team building and development
  • Team work
  • Behavioural flexibility
  • Data reporting
  • Technical and analytical skill
  • Communication and interpersonal skill
  • Attention to details
  • CRM systems
  • Strategic Planning and Budget Management
  • Negotiation and Presentation Skills
  • Adaptability and Problem-Solving
  • Team Leadership and development
  • Database Management
  • Client onboarding and transaction monitoring

Accomplishments

  • Achieved 1st Prize in National talent hunt Program of SKILL CONNECT 2018.
  • Winner of ALL KERALA BEST EMPLOYEE CONTEST (2021).
  • Recognized and Rewarded for BEST PERFORMANCE IN PAN INDIA LEVEL (Sep 2021).

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementPersonal development programsHealthcare benefitsWork-life balanceCompany CultureTeam Building / Company Retreats

Timeline

Assistant Sales Manager

Betabots
12.2023 - 05.2024

Senior Business Development Associate

Think and Learn Pvt.Ltd ( Byjus The Learning App)
07.2020 - 10.2023

Bachelor of Technology - ELECTRONICS AND COMMUNICATION

MOHANDAS COLLEGE OF ENGINEERING AND TECHNOLOGY

GRADE 12 -

CARMEL GIRLS' HIGHER SECONDARY SCHOOL

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Farzana Manoj