Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Languages
References
References
Generic

Farzana Manoj

Toronto,ON

Summary

Result-oriented and self-motivated individual experienced in financial forecasting and analytical skills to identify practical insights and draw conclusive results in sales. Possesses commendable interpersonal and customer-centric communication skills to build long-lasting relationships and trust with clients. Highly skilled in CRM software, with the ability to track the sales process, analyze team productivity, and work to improve future sales activities.

Overview

4
4
years of professional experience

Work History

Assistant Sales Manager

Betabots
Dubai, UAE
12.2023 - 05.2024
  • Negotiated customer contracts and maintained relationships with existing clients.
  • Maintained an organized structure for a team of 12 sales associates, for continuous sales, and increased monthly sales by 20%
  • Analyzed sales data to identify trends, opportunities, and areas for improvement.
  • Cultivated strong relationships with key decision makers within target markets.
  • Developed and maintained relationships with international key clients to ensure repeat business.
  • Provided training and support for team members on how to use the CRM system effectively.

Senior Business Development Associate

Think and Learn Pvt.Ltd ( Byjus The Learning App)
BANGLORE, INDIA
07.2020 - 10.2023
  • Participated in cross-functional team meetings to develop innovative approaches toward generating revenue.
  • Created detailed reports summarizing sales data which were used by executive management for decision-making purposes.
  • Analyzed industry trends and identified potential growth areas for the organization's product offerings.
  • Researched competitors' activities to stay abreast of industry trends, developments, and changes in customer requirements.
  • Developed sales strategies to increase market share of existing products and services.
  • Handled a hybrid model of inside and direct sales verticals.
  • Managed a team of 5 sales professionals, driving them to achieve an average weekly revenue of Rs. 10,000 through effective coaching and strategic sales initiatives.
  • Working on CRM – Salesforce, Leadsquared, Pay U, Order Management System (OMS), Orderhive,Achieve, Freshdesk, Zendesk.
  • Researching & Analyzing data to create Sale forecasts and pricing models.
  • Renewals: Responsible for the upgradation of the various courses (K3/K10/K12) through product usage by reducing escalations and driving salesforce in a given TAT.
  • Operations: Working experience on Salesforce and LeadSquared Application. Responsible for all the finance processes as 50-60% course upgradation occurs in the form of EMI collections during the salesforce.
  • Product Management: Acted as a Product Expert with the Subject Matter Experts to drive product development and planning.

Education

Bachelor of Engineering Technology - ELECTRONICS AND COMMUNICATION

MOHANDAS COLLEGE OF ENGINEERING AND TECHNOLOGY
India
03-2020

GRADE 12 -

CARMEL GIRLS' HIGHER SECONDARY SCHOOL
INDIA
03-2015

Skills

  • Order Management
  • KPI Monitoring
  • Sales team evaluations
  • Action planning
  • Sales Strategy and Forecasting
  • Revenue monitoring
  • Team building and development
  • Data reporting
  • Technical and analytical skill
  • Communication and interpersonal skill
  • Attention to details
  • CRM systems
  • Strategic Planning and Budget Management
  • Negotiation and Presentation Skills
  • Adaptability and Problem-Solving
  • Team Leadership and development
  • Database Management
  • Vendor Management

Accomplishments

  • Achieved 1st Prize in National talent hunt Program of SKILL CONNECT 2018.
  • Winner of ALL KERALA BEST EMPLOYEE CONTEST (2021).
  • Recognized and Rewarded for BEST PERFORMANCE IN PAN INDIA LEVEL (Sep 2021).

Timeline

Assistant Sales Manager

Betabots
12.2023 - 05.2024

Senior Business Development Associate

Think and Learn Pvt.Ltd ( Byjus The Learning App)
07.2020 - 10.2023

Bachelor of Engineering Technology - ELECTRONICS AND COMMUNICATION

MOHANDAS COLLEGE OF ENGINEERING AND TECHNOLOGY

GRADE 12 -

CARMEL GIRLS' HIGHER SECONDARY SCHOOL

Languages

English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Malayalam
Full Professional
Tamil
Full Professional

References

References available upon request.

References

References available upon request.

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Farzana Manoj