Farzana Hasan
Brampton,ON
Summary
Motivated Cashier Team Lead with 8 years of experience training and encouraging new hires in busy retail locations. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation.
Overview
16
16
years of professional experience
Work History
Cashier Team Lead
Bestway Food Store
01.2022 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Increased customer loyalty and retention.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Manager
Printwell Offset - Printing Company
04.2010 - 10.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Answered phone calls regarding financial matters such as payments due.
- Documented business expenses and sales.
Small Business Owner
Self Employed Web
03.2008 - 04.2013
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Education
Bachelor of Arts - English
Maulana Azad College
Kolkata, WB04.2002
Skills
- Special Assignments
- Meeting Quotas
- Money Handling
- Product Restocking
- Team Contribution
- Employee Scheduling
- Sales Expertise
- Active Listening
- Account Management
- Customer Service
Timeline
Cashier Team Lead
Bestway Food Store
01.2022 - Current
Manager
Printwell Offset - Printing Company
04.2010 - 10.2018
Small Business Owner
Self Employed Web
03.2008 - 04.2013
Bachelor of Arts - English
Maulana Azad College
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