Farzam Ameri

• Coordinate in the implementation of the Telus Client Health Record (CHR) system, ensuring smooth transition and integration within Counseling Services.
• Developed and delivered training programs for staff members on the new CHR system, providing ongoing support and troubleshooting.
• Oversaw the migration of client health records from the old system to the new Telus CHR, ensuring data integrity and security.
• Managed and resolved issues related to the CHR system implementation, coordinating with technical support teams to address any system-related problems.
• Monitored the performance and utilization of the new CHR system, gathering feedback from users and making necessary adjustments to optimize its effectiveness.

• Maintain organized electronic and physical patient records, ensuring compliance with confidentiality and data security regulations
• Act as the first point of contact for patients, addressing inquiries, providing directions, and creating a welcoming environment
• Facilitate clear communication between radiologists, technicians, and other staff, ensuring a smooth workflow
• Assist in maintaining the quality and safety standards of radiology procedures, including monitoring and recording data related to equipment maintenance
• Manage and coordinate patient appointments, optimizing the daily schedule for radiologists and technicians
• Provide general administrative support, including filing, faxing, email correspondence, and assisting with special projects as needed.

Achievements:

• Implemented an outpatient-friendly appointment reminder system,reducing no-shows by 15% and improving patient satisfaction.
• Implemented anew appointment scheduling system that reduced appointment conflicts by 20% and increased efficiency.
• Led transition from paper records to electronic health records,improving accessibility and data security.
• Ensured all staff members received updated HIPAA training, resulting in 100% compliance and zero privacy breaches.
• Received recognition for consistently providing exceptional administrative support and contributing to the efficient operation of the radiology center.

• Conduct individualized assessments of patients to determine their emotional, cognitive, and physical needs, and develop music therapy plans accordingly
• Lead music therapy sessions for patients in various settings, such as hospitals, long-term care facilities, and rehabilitation centers
• Use music to engage patients and encourage their participation in therapeutic activities, addressing their mental and emotional well-being.
• Reference Letter Will be Provided Upon Request.

• Maintained accurate and confidential patient records, ensuring compliance with healthcare regulations, and streamline record retrieval processes
• Provided excellent customer service by answering inquiries, addressing concerns, and creating a welcoming and organized front desk environment
• Utilized healthcare data software to generate reports, track patient outcomes, and identify opportunities for process improvement.

Achievements:

• Achieved a 95% patient satisfaction rate through excellent customer service, resulting in a 20% increase in positive patient feedback.
• Designed and maintained a front desk environment that reduced patient check-in time by 40%, improving overall clinic efficiency.
• Generated monthly reports using healthcare data software, resulting in a15% reduction in patient wait times and a 10% increase in patient outcomes.