With nearly three years of dedicated experience as an Administrative Associate in the healthcare field, I bring a proven track record of efficiency and excellence in managing complex administrative tasks. My skills in patient record management, appointment scheduling, and insurance coordination have contributed to enhanced patient care and operational efficiency. I am adept at maintaining strict compliance with healthcare regulations, ensuring the confidentiality of sensitive data. My strong organizational abilities, attention to detail, and unwavering commitment to quality make me a valuable asset.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clinical Administrative Coordinator
University of British Columbia
2024.05 - Current
Coordinate in the implementation of the Telus Client Health Record (CHR) system, ensuring smooth transition and integration within Counseling Services.
Developed and delivered training programs for staff members on the new CHR system, providing ongoing support and troubleshooting.
Oversaw the migration of client health records from the old system to the new Telus CHR, ensuring data integrity and security.
Managed and resolved issues related to the CHR system implementation, coordinating with technical support teams to address any system-related problems.
Monitored the performance and utilization of the new CHR system, gathering feedback from users and making necessary adjustments to optimize its effectiveness.
Medical Office Assistant
Downtown Radiology
2023.07 - 2024.05
Maintain organized electronic and physical patient records, ensuring compliance with confidentiality and data security regulations
Act as the first point of contact for patients, addressing inquiries, providing directions, and creating a welcoming environment
Facilitate clear communication between radiologists, technicians, and other staff, ensuring a smooth workflow
Assist in maintaining the quality and safety standards of radiology procedures, including monitoring and recording data related to equipment maintenance
Manage and coordinate patient appointments, optimizing the daily schedule for radiologists and technicians
Provide general administrative support, including filing, faxing, email correspondence, and assisting with special projects as needed.
Achievements:
Implemented an outpatient-friendly appointment reminder system,reducing no-shows by 15% and improving patient satisfaction.
Implemented anew appointment scheduling system that reduced appointment conflicts by 20% and increased efficiency.
Led transition from paper records to electronic health records,improving accessibility and data security.
Ensured all staff members received updated HIPAA training, resulting in 100% compliance and zero privacy breaches.
Received recognition for consistently providing exceptional administrative support and contributing to the efficient operation of the radiology center.
Volunteer Music Therapist
Fraser Health Authority
2023.06 - 2024.05
Conduct individualized assessments of patients to determine their emotional, cognitive, and physical needs, and develop music therapy plans accordingly
Lead music therapy sessions for patients in various settings, such as hospitals, long-term care facilities, and rehabilitation centers
Use music to engage patients and encourage their participation in therapeutic activities, addressing their mental and emotional well-being.
Reference Letter Will be Provided Upon Request.
Clinical Experience Associate
CBI Health
2022.04 - 2023.04
Maintained accurate and confidential patient records, ensuring compliance with healthcare regulations, and streamline record retrieval processes
Provided excellent customer service by answering inquiries, addressing concerns, and creating a welcoming and organized front desk environment
Utilized healthcare data software to generate reports, track patient outcomes, and identify opportunities for process improvement.
Achievements:
Achieved a 95% patient satisfaction rate through excellent customer service, resulting in a 20% increase in positive patient feedback.
Designed and maintained a front desk environment that reduced patient check-in time by 40%, improving overall clinic efficiency.
Generated monthly reports using healthcare data software, resulting in a15% reduction in patient wait times and a 10% increase in patient outcomes.
Education
Master of Arts - Healthcare Leadership
Trinity Western University
Richmond, BC
11.2023
Bachelor of Science - Cellular, Molecular and Microbial Biology
Tehran Azad Medical Science University
Tehran, Iran
06.2019
Skills
Office Supplies and Inventory
Records Retention
Office Procedures
Business Correspondence
Organizational Skills
Time Management
Communication Skills
Attention to Detail
Customer Service
Computer Proficiency
Adaptability
Problem-Solving
Confidentiality
Teamwork
Microsoft Office
Front Desk
Certification
Transferring dangerous goods, Canadian safety training center, 2024
Specialized in first aid training courses and job skills in the field of healthcare, Technical complex training center, 2023
Special course in Laboratory & Hospital Sterilization, Pasteur Institute of Iran, 2021
International Computer Driving License 1, Aria computer training school, 2016
International Computer Driving License 2, Aria computer training school, 2016
Timeline
Clinical Administrative Coordinator
University of British Columbia
2024.05 - Current
Medical Office Assistant
Downtown Radiology
2023.07 - 2024.05
Volunteer Music Therapist
Fraser Health Authority
2023.06 - 2024.05
Clinical Experience Associate
CBI Health
2022.04 - 2023.04
Master of Arts - Healthcare Leadership
Trinity Western University
Bachelor of Science - Cellular, Molecular and Microbial Biology
Tehran Azad Medical Science University
Transferring dangerous goods, Canadian safety training center, 2024
Specialized in first aid training courses and job skills in the field of healthcare, Technical complex training center, 2023
Special course in Laboratory & Hospital Sterilization, Pasteur Institute of Iran, 2021
International Computer Driving License 1, Aria computer training school, 2016
International Computer Driving License 2, Aria computer training school, 2016
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