Faryal Qadeer
Edmonton,AB
Summary
Dynamic leader with over four years of experience in customer-facing roles. Skilled in employee training, team building, and performance monitoring, contributing to improved sales strategies and team effectiveness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Rec Room
Edmonton, Alberta
04.2025 - Current
- Provided guidance and direction to staff regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Helped recruit, hire, train, mentor, coach, evaluate, and terminate staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving sales.
Host
Rec Room
Edmonton, Alberta
10.2022 - 04.2025
- Welcomed guests warmly and efficiently coordinated seating arrangements based on preferences.
- Resolved guest inquiries and complaints, ensuring a positive experience for all visitors.
- Facilitated communication between guests and staff to ensure seamless service delivery.
- Monitored waitlist and reservations, optimizing table turnover during peak hours.
- Trained new team members on guest reception protocols and customer service best practices.
- Coordinated with kitchen and bar staff to ensure timely service for guests.
- Managed guest traffic flow during busy periods to minimize wait times and enhance satisfaction.
- Implemented cleanliness standards in the lobby area to create a welcoming atmosphere.
- Utilized problem-solving skills to address unexpected issues during high-volume service times.
Retail Sales Associate
Hudson Bay
Edmonton, AB
04.2022 - 05.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Host
Dspot
Edmonton, Alberta
02.2022 - 04.2022
- Welcomed guests warmly and efficiently managed seating arrangements to optimize dining flow.
- Maintained organized waitlists and communicated estimated wait times to guests effectively.
- Handled cash and credit transactions, ensuring accurate billing and financial reporting.
- Collaborated with team members to create a positive and supportive work environment.
Clerk
Safeway
Edmonton, Alberta
09.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided leadership during times of organizational change or crisis situations.
Education
Bachelor of Science - Biological Sciences
Macewan University
EdmontonSkills
- Customer service
- Team collaboration
- Inventory management
- Employee training
- Communication skills
- Staff education
- Inventory control
- Employee motivation
- Goal oriented
- Team building
- Staff development
- Time management
- Multitasking
- Problem-solving aptitude
Certification
Proserve
Timeline
Supervisor
Rec Room
04.2025 - Current
Host
Rec Room
10.2022 - 04.2025
Retail Sales Associate
Hudson Bay
04.2022 - 05.2023
Host
Dspot
02.2022 - 04.2022
Clerk
Safeway
09.2021 - 02.2022
Bachelor of Science - Biological Sciences
Macewan University