Faryal Masood
Brampton,ON
Summary
Proven Office Administrative Assistant with a track record of enhancing efficiency and customer satisfaction at Gangadin & Company Legal Services. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Skilled in Microsoft Office and exceptional telephone etiquette, I have significantly improved operational workflows and client relations. My expertise in cross-functional communication and strategic problem-solving has consistently driven organizational success.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Gangadin & Company Legal Services
Etobicoke, ON
05.2022 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Customer Service Representative
AAS CANADA INC.
Mississauga, ON
04.2021 - 05.2022
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained staff on operating procedures and company services.
Office Administrative Assistant
SUPER ASIA FOODS LTD
Woodbridge, ON
02.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Established administrative work procedures to track staff's daily tasks.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
High School Diploma -
Beaconhouse School System
Karachi, Pakistan08.2017
Skills
- Excellent Organization Skills
- Exceptional telephone etiquette
- File Organization
- Customer Relationship Management
- Cross-Functional Communication
- Microsoft Office (Word, Excel and Outlook)
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Office Administrative Assistant
Gangadin & Company Legal Services
05.2022 - Current
Customer Service Representative
AAS CANADA INC.
04.2021 - 05.2022
Office Administrative Assistant
SUPER ASIA FOODS LTD
02.2020 - 03.2021
High School Diploma -
Beaconhouse School System