Faryal Habib Ul Rahman

• Streamlined account opening processes for new clients, fostering a positive first impression of the bank''s services.
• Educated clients on their account status and available options, fostering trust and promoting long-term business relationships.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.

• Made sure that both senior and junior officers are familiar with all relevant policies and procedures for opening and closing the branch.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Assisted with complex transactions using overrides and functions requiring additional authorization levels.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

● Provided primary customer support to internal and external customers.

● Answered customer telephone calls promptly to avoid on-hold wait

times.

● Responded to customer requests for products, services and company

information.

● Provided information regarding charge accounts and loyalty programs.

● Educated customers about billing, payment processing and support

policies and procedures.

● Increased efficiency and team productivity by promoting operational

best practices.

• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Coordinated weekly meetings for internal and external groups.

• Participated in team-building activities to enhance working relationships.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Applied discipline and sense of responsibility toward all team and personal activities.
• Optimized nutrition, training regimens and lifestyle choices to keep fitness at optimal levels.
• Managed time effectively while traveling for games, attending practice and going to classes.

• Asked customers questions to determine, verify and solve common problems.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Educated customers about billing, payment processing and support policies and procedures.