Faryaad Soopee
Operation Manager
Brossard,Quebec
Summary
Dynamic operations manager with a proven track record at Morfoods LTD., excelling in strategic planning and customer relationship management. Enhanced revenue through innovative business development and improved team productivity. Adept at fostering collaboration and resolving conflicts, ensuring a high-performance culture and exceptional client satisfaction.
Overview
25
25
years of professional experience
Work History
Manager of Operations
Morfoods LTD.
07.2012 - 03.2025
- Increased revenue through strategic business development initiatives and strong client relationships.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong customer relations and satisfactions.
- Cultivated a high-performance culture by fostering collaboration, innovation, and continuous improvement.
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Onboarded new employees with training and new hire documentation.
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Real Estate Agent
Royal LePage
03.2006 - 04.2010
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Worked as an extra side business, for helping out my contacts in realizing their dreams transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Presented purchase offers to sellers for consideration.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Store Manager
Core Business Centre
01.2006 - 02.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Credit Manager
ROE Logistics
05.2000 - 01.2006
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
Education
Certificate of Professional Studies - Realtor
College of Greater Montreal Real Estate (A.E.P)
Brossard, QuebecDiplome Etude Collegiale (D.E.C) - Administration
Dawson College
Montreal, QuebecSkills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Inventory management
- HR Staff recruitment
- Public speaking
- Customer relationship management
Languages
French
Native or Bilingual
English
Native or Bilingual
Hindi
Limited Working
Certification
Certificate of Collegial Studies-Computer Technology at
Saint-Jean-sur-Richelieu College (A.E.C)
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 11 staff members.
- Conducted all Vendor contract negotiations, consistently finding cost savings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Love solving problems And excited about bringing that same energy and problem-solving mindset to the team
Quote
"To every problem there is a solution."
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Flexible work hoursHealthcare benefitsWork from home optionPersonal development programsCareer advancementAffiliations
- CIGM
Timeline
Manager of Operations
Morfoods LTD.
07.2012 - 03.2025
Real Estate Agent
Royal LePage
03.2006 - 04.2010
Store Manager
Core Business Centre
01.2006 - 02.2009
Credit Manager
ROE Logistics
05.2000 - 01.2006
Certificate of Professional Studies - Realtor
College of Greater Montreal Real Estate (A.E.P)
Diplome Etude Collegiale (D.E.C) - Administration
Dawson College
Similar Profiles
Andre CalugaroiuAndre Calugaroiu
Customer Service Agent at Strom SpaCustomer Service Agent at Strom Spa
Sumaiya BhuiyanSumaiya Bhuiyan
Personal Banking Associate at TD BankPersonal Banking Associate at TD Bank
Aiden ShiAiden Shi
Babysitter at My Little Brother and Other Friend's Child.Babysitter at My Little Brother and Other Friend's Child.