Faruk Richards-Jimoh
Concord
Summary
Highly motivated and dedicated team player with excellent skills in motivating others through direct supervision and leadership abilities. Committed to punctuality and delivering exceptional performance. Objective is to bring exceptional value to the organization by consistently fulfilling duties and responsibilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Knights On Guard Security
01.2025 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Oversaw day-to-day operations of large teams across several sites.
Security Guard
KNIGHTS ON GUARD SECURITY
06.2023 - 01.2025
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
CUSTOMER SERVICE REPRESENTATIVE
Bill Gosling Outsourcing
08.2022 - 06.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Concierge
VP PROTECTION SECURITY
07.2022 - 04.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Provided detailed incident reports, streamlining communication with law enforcement and management.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
- Enhanced security perimeter integrity by conducting regular patrols of property.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education
Addictions and Support Worker -
CDI College
03.2025
Bachelor of Arts - Journalism and mass communication
Venkateshwara Open University
01.2018
Skills
- Microsoft Office: Word, Excel, Access, Publisher, Point, Auto Cad
- Internet, E-mail, Outlook Express
- Keyboard speed: 40 WPM
- Automated POS
- Attention to detail
- Competent at managing responsibilities in a high-volume atmosphere
- Able and willing to work and assist co-workers, and customers in a cooperative manner
- Committed to providing total quality work
- Excellent communication skills both verbal and written
- Scheduling management
- Customer invoicing
- Logistics coordination
- Risk management
- Customer relations
- Customer service
- Decision-making
- Staff training/development
Certification
- Photography and Cinematography, Botstudioz
- Multimedia Audio/Visual Production, Digivation Institute
- Basic Production Course, National Broadcast Academy
- Customer service excellence certification
- Ontario Driver’s license
- CPR certification
- Security license
- Forklift license
Languages
English
Full Professional
Timeline
Operations Coordinator
Knights On Guard Security
01.2025 - Current
Security Guard
KNIGHTS ON GUARD SECURITY
06.2023 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
Bill Gosling Outsourcing
08.2022 - 06.2023
Concierge
VP PROTECTION SECURITY
07.2022 - 04.2023
Bachelor of Arts - Journalism and mass communication
Venkateshwara Open University
Addictions and Support Worker -
CDI College
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