Faruk Mohammad
Scarborough,Canada
Summary
Dynamic, self-driven sales professional seeking position in Telecom, transport, retail or Financial Sales within an organization that prizes an accomplished individual with a strong passion for Sales success and a proven talent for building profitable relationships. A top sales producer who has consistently met or exceeded budget over 100% of plan with excellent punctuality.
Professional who excels in managing customer concerns and achieving resolution through effective communication and problem-solving. Background includes handling critical escalations and providing timely solutions that enhance customer satisfaction. Known for strong team collaboration and adaptability in dynamic environments, with expertise in conflict resolution and customer service.
Professional with strong background in customer relations and conflict resolution. Skilled in problem-solving, communication, and managing high-stress situations. Known for fostering team collaboration and adapting to changing needs. Consistently achieves results through strategic thinking and effective escalation management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Escalation Advisor
Rogers communications
01.2011 - 11.2025
- Helped agent to complete different task(Explain bill, override credit evaluation , change plan)
- Retain customers through company guidelines
- Consult with current plan and analyze customer needs using smart link.
- Offer new promotions (using smart link, ICM and VISION 21)
- Wingback
- Activate new service
Direct Marketing Associate
Bell Canada
09.2006 - 10.2008
- My job was to promote Telecom products. (Eg: Home phone, cell phone, Internet service, Home entertainment.)
- Win back
- Performing outbound call
- Dealing with Billing issues
- Cross sell
- Upgrading
- Analyzing customers Future need.
- Dealing with customer’s complaints
Education
MBA - Marketing
London School of Commerce
UkSkills
- Lead Generation
- Cold Calling
- Territory Start-up
- Territory Development
- Consultative Sales Solutions
- Account Management
- Broad Product Expertise
- Word Processing
- MS Word
- AS400
- ICM
- V21
- GENESYS
- MAX PLUS
- Selling Skills
- Marketing Research
- Accident Report
- HR Management
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
Languages
English
Full Professional
Certification
Certified Advance Information Technology Contact Centre Service, Ontario, 634E, 200181757
Timeline
Escalation Advisor
Rogers communications
01.2011 - 11.2025
Direct Marketing Associate
Bell Canada
09.2006 - 10.2008
MBA - Marketing
London School of Commerce
Computer And Other Skills
- Word processing – MS Word
- AS400
- ICM
- V21
- GENESYS
- MAX PLUS
- Attended a number of courses related to marketing including selling skills, marketing research, accident report, and HR management.
Leisure Interests And Activities
- Enjoy travelling. Inter-railed around Europe for a month, summer 2002.
- Meeting new people
- Love sport, especially football and keeping fit at the gym.
- Spending time with family and friends.
Profile Of Qualifications
- Highly accomplished Sales and customer retention consultant with over 15 years of experience in Telecom and finance Industry.
- Professional manner and outstanding communications, with the ability to present, negotiate and sell vigorously.
- A strong customer service orientation toward all contacts, internal and external to an organization.
- Unwavering optimism and perseverance to weather the challenges of a highly-competitive industry.
- Enthusiastic and proactive leadership qualities to motivate, develop, guide and empower others to succeed.
- Lead Generation & Cold Calling
- Territory Start-up & Development
- Consultative Sales Solutions
- Account Management (Local & National Markets)
- Broad Product Expertise