Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
Work History
Volunteer Teacher
Community Empowerment Association
Port Coquitlam, BC
12.2023 - Current
Conducted one-on-one tutoring sessions with students requiring additional support outside of regular class hours.
Promoted critical thinking skills by facilitating challenging debates and discussions related to course material.
Utilized data-driven decision-making processes to analyze student test scores and inform future instructional methods.
Collaborated with colleagues on interdisciplinary projects that connected subject matter across multiple fields of study.
Team Leader, Sales Operations
Efficiency Solutions Comfort Services
Burnaby, BC
05.2023 - 11.2023
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Supervised team members to confirm compliance with set procedures and quality requirements.
Worked with team to identify areas of improvement and devised solutions based on findings.
Built strong relationships with customers through positive attitude and attentive response.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Mentored and guided employees to foster proper completion of assigned duties.
Promoted high standards through personal example to help each member understand expected behaviors and standards.
Door-to-Door Sales Representative
Efficiency Solutions Comfort Services
Burnaby, BC
03.2023 - 05.2023
Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Completed documentation smoothly to finalize sales.
Drove team revenue totals by bringing in top sales numbers.
Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Utilized persuasive sales techniques to convert leads into sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
AFTER-SCHOOL
TUTOR, Sunway International School
08.2020 - 12.2020
Motivated students towards learning and studying to build
self-confidence and reduce fear of failure
Supported students with helpful study habits and exam strategies
Planned lessons for allotted time to strengthen weak subjects and build
skills
Tutored struggling, average and advanced students in English, Visual
Arts, and communication course materials
Prepared lesson plans to meet goals identified in students' individualized
study plans
Provided one-on-one and small group instruction to over 5 students
falling behind in communication skills
Supported teacher instruction, thoroughly discussing concepts and
designing custom practice questions
Responded to after hours email and telephone requests to provide
students assistance with specific questions
Collaborated with students to complete homework assignments, identify
lagging skills and correct weaknesses
Provided homework assistance using specific curriculum and materials
Provided appropriate learning materials for students
Identified learning needs and implemented fun and engaging learning
activities to help students advance
Worked with students in classrooms or home environments to provide
educational support
Improved test scores by focusing on reading comprehension, math, and
critical thinking skills through one-on-one tutoring sessions
Met with students and discussed educational goals and expectations
Created special handouts, study guides and enrichment materials to
TEACHER HELPER
Sunway International School
09.2020 - 11.2020
Boost student knowledge
Taught students remotely via pre-recorded and live video sessions
Stressed importance of good study habits by encouraging students to
create personalized study plans
Designed engaging lessons, using art and visual aids to enhance learning
process
Maintained detailed files and created charts tracking students learning
progress
Supported student learning objectives through personalized and small
group assistance
Supported classroom activities, tutoring, and reviewing work
Tutored struggling students individually and in small groups to reinforce
learning concepts
Used behavior modeling and specialized teaching techniques to share
and reinforce social skills
Took daily attendance, notifying classroom teacher immediately of
student absences
Responded to student needs and questions promptly
Adhered to classroom protocols to keep areas clean, neat and organized
Assisted teachers with classroom management and document
coordination to maintain positive learning environment
Delivered personalized educational, behavioral and emotional support to
individual students to enable positive learning outcomes.
VOLUNTEER
Sunway International School
05.2020 - 06.2020
Assisted with special events or programs
Used strong interpersonal communication Skills to convey information
to others
Greeted visitors and answered questions about program, requirements
and opportunities
Helped with
Ce tasks, taking messages, scanning documents and
answering phone
inquiries.