Summary
Overview
Work History
Education
Skills
Timeline
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Farrah Youssef

Ottawa,ON

Summary

Proven leader with extensive experience in retail management, notably with Adidas and Reebok, adept at driving sales growth and optimizing operations. Excels in team leadership and customer relations, consistently exceeding sales targets through innovative strategies and fostering a motivated, high-performing team environment. Skilled in operations management and employee scheduling, achieving significant improvements in efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Assistant Manager

La Senza
06.2023 - Current
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.
    • Developed strong working relationships with staff, fostering a positive work environment.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Provide leadership and guidance to a team of 20 employees, fostering a positive work environment and promoting teamwork.
    • Assist the Store Manager in overseeing daily operations, including staff super vision, scheduling, and task delegation.

Store Manager

Adidas And Reebok
04.2022 - 06.2023
  • Provide leadership and direction to two separate stores with over 50 employees, including hiring, training , and performance management.
  • Developed and implement sales strategies to achieve revenue targets, consistently exceeding sales goals.
  • Optimize store operations to improve efficiency and reduce costs.
  • Maintain high standards of costumer service, ensuring costumer satisfaction scores consistently exceeding.
  • Monitor inventory levels and implement inventory control measures to minimize shrinkage and ensure product availability.
  • Ensure compliance with company policies and procedures, as well as health and safety regulations.

Acting Store Manager

Aldo
01.2021 - 04.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Sales Manager

Sunglass Hut
04.2017 - 09.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Education

High School Diploma -

Sacred Heart Catholic Highschool
Ottawa, ON

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Employee Scheduling
  • Operations Management
  • Sales Strategies
  • Retail Operations Management
  • Sales Growth
  • Team Leadership

Timeline

Assistant Manager

La Senza
06.2023 - Current

Store Manager

Adidas And Reebok
04.2022 - 06.2023

Acting Store Manager

Aldo
01.2021 - 04.2022

Sales Manager

Sunglass Hut
04.2017 - 09.2019

High School Diploma -

Sacred Heart Catholic Highschool

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Farrah Youssef