Farrah pierre
Kwadacha Nation
Summary
Dynamic leader and strategic thinker with a proven track record at Kwadacha Nation, enhancing employee performance and satisfaction through innovative training programs and effective team management. Skilled in e-learning development and interpersonal communication, I excel in creating engaging learning environments and fostering professional growth. Achieved significant improvements in training efficiency and employee engagement without exceeding budget constraints.
Professional training specialist with robust background in employee development and instructional design. Adept at creating engaging training programs that align with organizational goals and improve employee performance. Known for collaborative approach and commitment to achieving measurable results, while effectively adapting to changing business needs.
Overview
17
17
years of professional experience
Work History
Employee Training Coordinator
Kwadacha Nation
04.2022 - Current
- Supported and trained [Number] staff members to achieve and maintain top client satisfaction.
- Developed customized training materials tailored to various job roles for improved skill development.
- Designed engaging training sessions that incorporated real-world scenarios for better knowledge retention.
- Spearheaded initiatives aimed at promoting a culture of continuous learning within the organization, encouraging employees to seek out new skills and knowledge proactively.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Maintained detailed records of completed trainings, certifications, and evaluations for easy reference during performance reviews or internal audits.
Receptionist
Kwadacha Nation
08.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Health Care Aide
Kwadacha Nation
03.2016 - 01.2022
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Kept accurate records of patients' care, condition, and progress.
- Provided total hygiene care to 25 patients per shift by assisting with skincare, bathing, and toileting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with patient transfer and ambulation.
- Educated patients on self-care techniques, empowering them to take control of their health management.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Monitored patient progress and reported changes to healthcare professionals.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Completed necessary reports and documentation on time and to specifications.
- Assisted patients with therapy exercises as specified by care team.
- Scheduled patients for appointments and maintained master calendar.
Aboriginal Development Program - AIDP
Kwadacha Nation
09.2019 - 11.2019
- Offered family oriented programs ,
- Promoted healthy living and teaching basic home essentials.
- Baby massage and healthy skill development in infants,
- mentored events , such as birthdays , stuff that impacted and made a difference in community ,
- Offered basic home economics . cooking classes , healthy eating habits .
- Established strong relationships through our programs with parents and care givers .
Store Team Member
Kwadacha Nation
07.2013 - 01.2015
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Increased store efficiency by organizing merchandise and maintaining clean, accessible displays.
- Addressed and resolved customer issues, ensuring positive resolution for all parties involved.
- Implemented loss prevention strategies to reduce shrinkage and protect assets.
Postmaster
Kwadacha Nation
02.2013 - 01.2014
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Reduced wait times for customers through efficient queue management strategies during peak hours.
- Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
- Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
- Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
Receptionist
Tsay Keh Dene Band
06.2008 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
High School Diploma -
Duchess Park Secondary
Prince George, BCNo Degree - Health Care Aide
Native Education College
Prince George 06-2016
Skills
- Planning and scheduling
- E-learning development
- Curriculum planning
- Training program development
- Program management
- Learning management systems
- Performance evaluations
- Verbal and written communication
- Leadership training
- Training facilitation
- Project management
- Coaching and mentoring
- Customized training
- Schedule management
- Training solutions development
- Human resources
- Finance
- Product development
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Teamwork and collaboration
- Multitasking Abilities
- Employee relations
- Professionalism
- Goal setting
- Conflict resolution
- Analytical thinking
- Interpersonal skills
- Self motivation
- Coaching and development
- Leadership development
Languages
English
Professional Working
Timeline
Receptionist
Kwadacha Nation
08.2022 - 04.2023
Employee Training Coordinator
Kwadacha Nation
04.2022 - Current
Aboriginal Development Program - AIDP
Kwadacha Nation
09.2019 - 11.2019
Health Care Aide
Kwadacha Nation
03.2016 - 01.2022
Store Team Member
Kwadacha Nation
07.2013 - 01.2015
Postmaster
Kwadacha Nation
02.2013 - 01.2014
Receptionist
Tsay Keh Dene Band
06.2008 - 08.2008
High School Diploma -
Duchess Park Secondary
No Degree - Health Care Aide
Native Education College
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