Farrah McCoy
Toronto,Canada
Summary
Dynamic and results-driven professional with a passion for creating positive workplace environments, leading teams, and driving operational excellence. Over a decade of experience in retail sales and office management, honed skills in building strong corporate client relationships, orchestrating impactful events, and streamlining organizational processes. Known for highly organized and detail-oriented approach, dedicated to leveraging problem-solving abilities and critical thinking skills to contribute to the growth and efficiency of the organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor, Office Services
Lindt & Sprüngli Canada
01.2024 - Current
- Lead and enhance office services operations to ensure a seamless and efficient workplace environment
- Manage vendor relationships, budget planning, and operational improvements
- Organize and execute engaging corporate events, fostering team collaboration and company culture
- Oversee office maintenance projects, including construction, painting, and furnishing upgrades, ensuring timely completion within budget
- Provide leadership and guidance to the office services team to maintain high operational standards
Corporate & Retail Sales Manager
Lindt & Sprüngli Canada
04.2012 - 12.2023
- Collaborated with the marketing team to create seasonal planograms, boosting brand visibility and sales
- Secured new corporate clients, driving revenue growth through customized product recommendations and promotions
- Monitored employee performance, providing regular feedback and training to maintain high team productivity
- Analyzed sales data to optimize product placement and pricing strategies, consistently exceeding sales targets
- Managed inventory control, ensuring adequate stock levels and minimizing waste
Department Manager - Kids
Joe Fresh
04.2010 - 03.2012
- Supervised and trained a team of 80+ associates, driving sales from 20% to 35% of total store revenue
- Evaluated staff performance through regular reviews, enhancing engagement and productivity
- Maintained merchandising excellence, ensuring an organized and visually appealing sales floor
- Scheduled team coverage to maximize customer experience during peak hours
Store Manager
Laura Secord
11.2004 - 04.2010
- Directed daily operations, including payroll, HR paperwork, and financial reporting
- Implemented inventory management strategies to maintain optimal stock levels
- Motivated and guided team members to achieve sales targets and uphold company policies
Education
Personal Trainer Certification - NCSF Certified
ICS Canada
02.2015
Skills
- Office Operations Management
- Vendor Relations & Budgeting
- Corporate Client Relations
- Event Planning & Coordination
- Project Management
- Staff Supervision & Development
- Inventory Control & Procurement
- Critical Thinking & Problem-Solving
- Customer service
Certification
First Aid Certified
References
Available upon request
Languages
English
Full Professional
Timeline
Supervisor, Office Services
Lindt & Sprüngli Canada
01.2024 - Current
Corporate & Retail Sales Manager
Lindt & Sprüngli Canada
04.2012 - 12.2023
Department Manager - Kids
Joe Fresh
04.2010 - 03.2012
Store Manager
Laura Secord
11.2004 - 04.2010
First Aid Certified
Personal Trainer Certification - NCSF Certified
ICS Canada
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