Farrah Maduro
Toronto,ON
Summary
Motivated employee with an engaging personality and flexible approaches. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable experiences. Strong work ethic with willingness to take initiative.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Jakes on Main
05.2021 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server Assistant
The District Tapas+Bar
01.2021 - 05.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Assisted cashiers with processing customer payments and documenting orders.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Sales Associate
Garage
10.2020 - 03.2021
- Greeted customers in friendly and warm manner.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build trustworthy relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
Beauty Advisor
Nyx Cosmetics
01.2018 - 02.2019
- Responsible for selling cosmetic and skin care products.
- Provided warm and friendly costumer service.
- Communicated with potential and/or current customers.
- Assisted customers, meeting their wants and needs.
- Ensured sale goals are met.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Arts - Media, Information, And Technology
University of Western Ontario
London06.2025
High School Diploma -
Earl Haig Secondary School
Toronto06.2020
Skills
- Front- and Back-of-House Coordination
- Self-Motivated
- Verbal and Written Communication
- Time Management and Prioritization
- Customer Service
- Safety Guidelines and Procedures
- Teamwork and Collaboration
- Computer Proficiency
Certification
- Smart Serve
- First Aid
Timeline
Server
Jakes on Main
05.2021 - Current
Server Assistant
The District Tapas+Bar
01.2021 - 05.2021
Sales Associate
Garage
10.2020 - 03.2021
Beauty Advisor
Nyx Cosmetics
01.2018 - 02.2019
Bachelor of Arts - Media, Information, And Technology
University of Western Ontario
High School Diploma -
Earl Haig Secondary School
- Smart Serve
- First Aid
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