Farouk Dafer
Chino Hills
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking, with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and productive experience.
Overview
4
4
years of professional experience
Work History
Marketing Director
Self Employed
Chino Hills
07.2025 - 11.2025
- Directed social media campaigns to boost audience interaction and reach.
- Collaborated with cross-functional teams to align marketing strategies with company objectives.
- Developed customer-centric messaging that effectively engaged target audiences.
- Oversaw budgeting for marketing initiatives, ensuring expenditures remained within allocated limits.
- Strategically devised customer engagement approaches to meet sales targets and leverage opportunities.
- Managed creation of digital assets including websites, e-commerce platforms, blogs, and email campaigns.
- Analyzed campaign performance data to identify improvement areas and refine strategies.
Game Developer
Self Employed
Chino Hills
05.2024 - 06.2025
- Designed and developed engaging game mechanics for various platforms.
- Wrote efficient code to optimize gameplay performance and enhance user experience.
- Implemented player feedback to refine game features and design elements.
- Researched industry trends to incorporate innovative concepts into game development.
- Collaborated with developers on game architecture and network optimization techniques.
- Trained new hires and junior developers on meeting deadlines and improving efficiency.
- Utilized advanced game design software to create characters, levels, and other game elements.
- Reviewed competitive products and multimedia to inspire new game design ideas.
Cashier Team Lead
AMPM Arco
Placentia
01.2024 - 05.2024
- Trained new cashiers in customer service and register operations.
- Managed daily cash flow and balanced registers at shift's end.
- Resolved customer issues promptly to maintain satisfaction levels.
- Enforced company policies among team members consistently.
- Collaborated with management to enhance workflow and service delivery standards.
- Performed daily opening and closing procedures for register area.
- Answered customer inquiries and provided store information.
Sales Associate
Fletcher Jones Mercedes Benz
Ontario
10.2023 - 02.2024
- Guided customers in selecting vehicles aligned with preferences and needs.
- Processed sales transactions accurately using dealership software.
- Maintained up-to-date knowledge of inventory and promotions to advise customers.
- Collaborated with team members to deliver a seamless customer experience.
- Promptly responded to customer inquiries, ensuring high-quality service.
- Managed customer complaints professionally to maintain satisfaction levels.
- Provided information about store, products, and services through incoming calls.
Porter
Fletcher Jones Mercedes Benz
Ontario
04.2022 - 10.2023
- Transported vehicles between service areas and customer locations with efficiency.
- Inspected vehicles for cleanliness and readiness prior to customer delivery.
- Assisted customers with inquiries while upholding a professional demeanor.
- Coordinated with service technicians to ensure timely vehicle preparation.
- Collaborated with team members to improve service experience for clients.
- Greeted customers and provided assistance based on needs.
Education
BBA - Business Administration And Management
Cal Poly Pomona
Pomona CaliforniaSkills
- Customer engagement
- Data analysis
- Team collaboration
- Problem resolution
- Technical training
- Project oversight
- Sales
- Networking
- Product marketing
- Problem-solving abilities
- Public and media relations
- Attention to detail
- Cold calling
- Task prioritization
- Efficient work ethic
- Customer service
Languages
English
Native/ Bilingual
Arabic
Full Professional
Spanish
Limited
French
Limited
Timeline
Marketing Director
Self Employed
07.2025 - 11.2025
Game Developer
Self Employed
05.2024 - 06.2025
Cashier Team Lead
AMPM Arco
01.2024 - 05.2024
Sales Associate
Fletcher Jones Mercedes Benz
10.2023 - 02.2024
Porter
Fletcher Jones Mercedes Benz
04.2022 - 10.2023
BBA - Business Administration And Management
Cal Poly Pomona