Farooq Memon

Oversaw business operations with $3M CAD in annual sales for automobile import and retail company.

• Trained, mentored, and managed team of six sales professionals in providing excellent customer service while driving sales and revenue.
• Attended ADESA and Manheim Dealer auctions to purchase used vehicles. Arranged transport from US seaports to Gulf Region.
• Performed vehicle reconditioning to prepare for sale.

Owned and operated franchise of high-end computer accessories and peripherals company.

• Created and implemented business strategy across operations, product development and launch, marketing, inventory management, and distribution.
• Managed team of 12 sales professionals, including coaching, setting performance goals, and regular evaluations; motivated team to achieve 7-9% increase in sales year over year.
• Drove process improvements to sales reporting, distribution, and inventory control.

As the General Sales Manager, I have consistently demonstrated dynamic leadership and strategic acumen in steering the business towards unparalleled success. Leveraging my extensive expertise in the automotive industry, I have implemented innovative sales and marketing strategies that have significantly increased revenue and market share. My adept management skills have fostered a high-performing team, driving operational efficiency and ensuring exceptional customer satisfaction. Through effective decision-making and a results-driven approach, I have successfully navigated the dealership through challenges while maintaining a strong focus on profitability and customer-centric practices. My commitment to excellence, coupled with a comprehensive understanding of market trends, positions me as a valuable asset in steering the continued growth and success of any organization in the automotive sector.

Promoted to Sales Manager based on success as Financial Services Manager for Category A dealership with Top 6 ranking out of 40 dealerships. Exceeded CSI score expectations each year and met or surpassed sales targets each year in challenging market and economy due to COVID.

• Manage, motivate, and provide guidance to team of approximately 30 across sales, financial services, and business development center departments.
• Oversee employee hiring, training, and retention; implement incentives to promote engagement.
• Drive market expansion efforts, including increasing new car warranty market penetration to meet national average and expanding product line for financial services.
• Design and implement new sales, revenue, CRM, and customer engagement strategies.
• Research new opportunities and develop opportunities to increase new business.
• Improve operational efficiency by creating formalized sales processes.
• Collaborate with marketing team to align sales strategy with brand messaging.
• Optimize employee performance through targeted training and coaching.
• KEY ACHIEVEMENT: finished 2021 at 113% to goal despite COVID restrictions.
• AWARD: Received Outstanding Achievement Award from Lexus Canada in 2019 and 2021.
• AWARD: The dealership received Pursuit of Excellence Award from Lexus Canada in 2021.

Managed F&I department and achieved top performance in sales of financial services, document quality, and customer service. Took store from 25% to 45% average for preowned vehicle warranty sales using solution selling, excellent contract negotiation skills, and top customer service.

• Maintained 98% approval rating with banks for financing and leasing contracts.
• Partnered with store manager to set performance goals, implement sales strategies, determine product needs, and execute merchandising plans.
• Improved purchasing experience to increase sales while building loyal customer based.
• Identified process improvements and cost containment opportunities to increase profitability.
• Analyzed client needs, presented solutions, and negotiated contract terms.
• Maintained up-to-date knowledge on market trends and forecasts.
• Conducted financial operations such as month-end and year-end close, record review for audits, and accounting transactions.

Directed Financial Services department and operations, maintaining a $2,000 average per deal.

• Established monthly department goals, coached sales professionals, and implemented strategies to increase close percentages.
• Facilitated sales presentations for products and insurance packages.
• Analyzed client financial data and structured deals to achieve 95% approval ratio.
• Coordinated and processed manufacturer’s cash and loyalty claims.

Built and maintained high-level expertise for luxury brand to educate customers, promote sales, and consistently achieve or exceed performance goals.

• Built rapport with prospective customers and maintained relationships with established clientele to increase sales and revenue.
• Analyzed client needs and presented product features and benefits in solution-focused manner.
• Enhanced client experience by maintaining thorough communication throughout sales process.

Delivered sales of over 135 new and used vehicles annually through strong customer service, communication, and negotiation skills.

• Drove profitability by educating customers on accessories and upselling products.
• Consistently ranked as top-performing salesperson based on monthly metrics.