Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

FARNIA GHANAATPISHEH

Newmarket,Canada

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Customer Service Manager

Leon's Furniture Ltd
09.2022 - Current
  • Demonstrated ability to remain calm under pressure while dealing with difficult situations involving customers.
  • Handled incoming calls from customers regarding product or service inquiries or complaints.
  • Managed the daily schedule of customer service representatives, ensuring adequate coverage at all times.
  • Provided leadership to customer service team by setting good example for other employees.
  • Coached and trained staff on best practices for providing excellent customer service.
  • Ability to work independently as well as collaboratively within a team environment.
  • Handling payments and refunds via various methods
  • Organizing morning reports and presenting speech during office meeting
  • Assisting customers who need after sale services by processing paperwork for sending technician or doing exchange on defected items.

Cashier

No Frills
03.2022 - 08.2022
  • Count money and make sure customer gets their right change.
  • Being conscious of my environment to fulfill my responsibilities.
  • Establish standards for personnel performance and customer service.
  • Monitor the cleanliness level of my workplace to maintain cleaning standard and prevent any health and safety risks.
  • Monitoring the situation of all registers in order to speed up the lineups.
  • Being conscious of the items I'm scanning, such as glass jars and heavy cases of drinks.
  • Evaluate time especially during night shifts to assure every task will be done on time.
  • Provide assistance for customers with special billing requests.

Crew Member

Wendy's
02.2020 - 02.2022
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Maintaining deadlines for tasks that needs to be done.
  • Providing great customer service such as having appropriate attitude, being aware of the menu and special requests and making sure the cook is aware of special requests.
  • Multitasking and control the line up to prevent unhappiness, meanwhile providing great service to customers.
  • Arranging food in the bag meanwhile keeping track of next orders arrive through.
  • Handling customer's complains with great customer service to make sure they are happy meanwhile following company's policies.
  • Providing food while maintaining deadline and monitoring special requests.
  • Assuring everything is stocked up before we run out to maintain speed.

Education

Diploma - International Business Candidate

Seneca Polytechnic
05.2027

High School Diploma - undefined

King City Secondary School
06.2022

Skills

  • Training and mentoring
  • POS system operations
  • Inter-department collaboration
  • Problem investigation
  • Excellent time management skills
  • Skilled multi-tasker
  • Effective workflow management
  • Deadline-oriented

Certification

  • Smart Serve Certification

LANGUAGES

Persian - Native
English - Fluent

Timeline

Assistant Customer Service Manager

Leon's Furniture Ltd
09.2022 - Current

Cashier

No Frills
03.2022 - 08.2022

Crew Member

Wendy's
02.2020 - 02.2022

High School Diploma - undefined

King City Secondary School

Diploma - International Business Candidate

Seneca Polytechnic

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FARNIA GHANAATPISHEH