Farnazsadat Miralaei
Personal Banking Associate
Coquitlam,British Columbia
Summary
Client-focused and results-driven professional with over 4 years of experience in customer service, sales, and team leadership. Proven ability to assess client needs, deliver personalized product education, resolve complex service issues, and support financial transactions. Comfortable with digital tools and platforms, and skilled in fostering loyalty and satisfaction through proactive problem-solving, empathy, and strong communication. Demonstrates a keen attention to detail, a hands-on sales approach, and a passion for helping clients reach their goals.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Assistant Store Manager
Mavi Jeans
10.2020 - Current
- Delivered client education by explaining features, fabrics, and benefits of products to enhance decision-making and customer satisfaction.
- Proactively identified customer needs through active listening and personalized consultations, achieving up to 150% of individual sales targets.
- Handled full range of financial transactions including cash payments, credit processing, and nightly bank deposit preparation.
- Assisted clients with service issues and followed up to ensure complete resolution and satisfaction.
- Managed a team of associates to consistently meet sales goals, improving overall store productivity by 10%.
Office Coordinator
Toner Parts
01.2019 - 10.2020
- Managed incoming inquiries, routing clients to appropriate services or support.
- Maintained accurate customer records and communication for daily operations.
- Scheduled team workflows and prioritized office tasks to meet deadlines.
- Handled documentation, inventory, and shipment tracking for streamlined operations.
Education
Associate Degree - Science
DOUGLAS COLLEGE
Coquitlam 01.2020 - 05/2022
Skills
- Target-Driven Sales Performance
- Digital Literacy (POS, CRM, Microsoft Office)
- Conflict Resolution & Problem Solving
- Client Relationship Management
- Team Collaboration & Leadership
- Active Listening & Communication
Accomplishments
- Consistently exceeded sales targets, achieving 120%-150% of individual goals, significantly contributing to the store's overall sales performance.
- Managed a team that consistently met or exceeded sales targets, contributing to a 10% rise in overall store productivity.
- Coordinated and executed promotional events, leading to a 30% increase in foot traffic and sales.
Timeline
Assistant Store Manager
Mavi Jeans
10.2020 - Current
Associate Degree - Science
DOUGLAS COLLEGE
01.2020 - 05/2022
Office Coordinator
Toner Parts
01.2019 - 10.2020
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