Farnaz Sadatsharifi
IT Support
Montreal,Quebec
Summary
COMPUTER ENGINEER
Technical Trainer | Educational Institute Manager | Database Administrator
- Experienced computer engineer with over 14 years of management experience in a Technical & Vocational Training Institute environment.
- Voted best Technical Teacher/Trainer in Shiraz, Iran in 2006
- Certified provincial examiner (Fars Province, Iran) for international ICDL certification.
- Experienced with C#, Delphi, Python, Oracle 19, Apache, MS Office, Windows, SQL Developer
Overview
19
19
years of professional experience
Work History
IT Support
Canada College Cafe
Montreal, Quebec
05.2023 - Current
- Assisted in the deployment and maintenance of desktops, laptops, and peripheral devices.
- Conducted hardware and software troubleshooting to resolve technical issues promptly.
- Provided hands-on support for network connectivity, printer issues, and email problems.
- Collaborated with the IT team to implement system upgrades and enhancements.
- Assisted in the development and maintenance of technical documentation.
Database Developer
SAMAAK
Montreal, Quebec
06.2022 - Current
- Designing database systems
- Testing databases
- Writing and testing database code, including SQL queries and functions.
- Managing, monitoring and maintaining company databases
- Ensuring database security
- Maintaining database backup and recovery
Renovation Team Member
Walmart
Montreal, Quebec
04.2021 - 04.2022
- Working with renovation team
- Refreshing the shelves
Inventory Specialist
Ssence
Montreal, Quebec
05.2020 - 02.2021
- Preparing high volume of warehouse inventory for finalized shipments
- Verifying all orders and ensured all product meets customer’s specifications
- Shipping product as scheduled and used FedEx, USPS and UPS software on a daily basis
Educational Institute Manager
Fanavaran Bartar
Shiraz, Iran
05.2005 - 10.2019
- Designed curriculum and taught 20-30 technical courses per year, ranging from 32 hours to 450 hours per course. Responsible for development of learning expectations, course outlines, teaching the courses, and evaluation.
- Developed a mentorship program for staff members. As one of the first employees of the Institute, was responsible for the development and management of staff processes.
Education
AEC - Database Administration
08-2021
Bachelors - Computer Engineering
03-2000
Skills
- Ability to troubleshoot and navigate various operating system environments
- Ability to diagnose and resolve hardware-related issues
- Experience in installing, configuring, and troubleshooting software applications
- Knowledge of software deployment methods
- Strong problem-solving skills to diagnose and resolve technical issues efficiently
- Familiarity with backup and recovery procedures
- Ability to restore systems and data in the event of failures
- Experience in supporting and troubleshooting mobile devices (eg, smartphones, tablets)
- Clear and effective communication skills to convey technical information to non-technical users
Accomplishments
- Technical Teacher Training
- Educational Institutions’ Planning & Management
- Lesson Planning
- Training Evaluation
- Business Administration
Timeline
IT Support - Canada College Cafe
05.2023 - Current
Database Developer - SAMAAK
06.2022 - Current
Renovation Team Member - Walmart
04.2021 - 04.2022
Inventory Specialist - Ssence
05.2020 - 02.2021
Educational Institute Manager - Fanavaran Bartar
05.2005 - 10.2019
Canada College - AEC, Database Administration
Azad University - Bachelors, Computer Engineering
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