FARNAZ JAHANPARVAR

• Developed and documented comprehensive software testing plans for various projects.
• Executed and documented results of software application tests and information and telecommunication systems tests.
• Developed and implemented software and information system testing policies and procedures to ensure highest quality standards.
• Collaborated with cross-functional teams to meet tight project deadlines in fast-paced environment.
• Maintained physically demanding work schedule with focus on attention to detail.
• Bug reporting, bug tracking was done using bug reporting tool quality center.
• Interacted with software application developers and customer service teams to clarify design specifications, test requirements and address defect resolutions.

• Identified team weak points and implemented corrective actions to resolve concerns.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Trained employees on services and assigned duties.
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Enhanced profitability 75% through careful expense management modifications

• Evaluate and ensure the accuracy, completeness, and consistency of data through systematic data quality assessments.
• Establish and enforce data validation rules and standards to maintain high levels of data quality.
• Collaborate with data owners and stakeholders to resolve data quality issues and discrepancies.
• Develop and maintain documentation for data quality standards and procedures.
• Collaborate with development teams to integrate data quality checks into the overall software testing strategy.

• Supporting MSDP, Revenue Plus, Webmail/ Pushmail platforms.
• Provide comprehensive system support, configuration and maintenance.
• Analyze and clarify customer (Call Center Agents & Marketing) queries though troubleshooting and determining the root cause.
• Testing of application updates prior going live to provide quality assurance.
• Review cases for technical complexity and recommendations to team members in order to

improve system performance upon Irancell Marketing requirements.

• Assigning and scheduling work based on assessment of work volume and deadlines, monitoring performance and providing feedback.
• Participating in designing and implementation of billing and collection policies and procedures applicable to department operations.
• Providing solution for reconciliation between approved tariff model and billing system.
• Monitoring internal operations and evaluating procedures and controls for adequacy.
• Recommending changes or modifications to operating procedures and tariffs.
• Preparing various status reports and statistics for management.