Summary
Overview
Work history
Education
Skills
Languages
Timeline
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DARINE EL -TOUM

Laval,QC

Summary

Achieved academic excellence in final year of BA in Biology at Concordia University through dedication and hard work. Fostered team collaboration by leveraging strong communication skills to engage diverse individuals, enhancing the overall learning environment.

Overview

3
3
Languages
5
5
years of professional experience

Work history

Collections Representative

OpenText, Gate Stone
Montreal, Quebec
2021.05 - 2024.09
  • Reduced company losses by enforcing strict payment schedules.
  • Managed debt recovery operations, enhancing customer relations.
  • Negotiated repayment plans with customers, improving financial performance.

Collections Representative

Credit One Bank, Alorica
Montreal, Quebec
2020.04 - 2020.09
  • Processed payments and managed contracts for customer accounts to ensure accuracy and compliance.
  • Monitored payment agreements and followed up on overdue accounts to enhance cash flow consistency.
  • Reviewed collection reports to assess collection status and identify outstanding balances for effective follow-up.

Sales Representative

RBC Insurance, Alorica
Montreal, Quebec
2019.05 - 2020.04
  • Generated additional sales opportunities through effective upselling and cross-selling techniques, contributing to overall sales growth.
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Provided after-sales support, enhancing customer satisfaction and loyalty.

Education

Bachelor of Science - Major Biology

Concordia University
Montreal

High School -

Fajer Al-Sabah High School
Kuwait

Skills

  • Laboratory safety protocols

  • Chemical handling knowledge

  • Quality control

  • PCR techniques

  • DNA sequencing

  • Molecular biology

  • Customer Service

  • Microsoft Excel & Microsoft Outlook

  • Data Entry

  • Medical Terminology

  • Cell culture maintenance

  • Biological research

Languages

English
Advanced
Arabic
Advanced
French
Beginner

Timeline

Collections Representative

OpenText, Gate Stone
2021.05 - 2024.09

Collections Representative

Credit One Bank, Alorica
2020.04 - 2020.09

Sales Representative

RBC Insurance, Alorica
2019.05 - 2020.04

Bachelor of Science - Major Biology

Concordia University

High School -

Fajer Al-Sabah High School
DARINE EL -TOUM