FARISHA ALI
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a productive position. Ready to help team achieve company goals. Organized professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Manager's Assistant
2189874 Ontario Inc
02.2019 - Current
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Supported department procurement activities by coordinating with manager for direction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Resolved customer problems and complaints.
- Ensure employee's pay (email bank trasfer)
2233559 Ontario Inc
Self Employed
02.2010 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Responsible for employee's pay
- Responsible for fleet vehicle maintainace schedule
Mechanic Shop Receptionist
Champion Automotive
11.2020 - 12.2023
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Contributed to the success of the service department by providing excellent customer service and clear communication regarding vehicle maintenance needs.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Manager
2233559 Ontario Inc
02.2010 - 07.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, vehicle maintainance and continuous learning opportunities.
Assistant Manager KFC
Kentucky Fried Chicken
11.2009 - 07.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Health and Safety Representative
- Cashier/Cash Balancing
- Inventory
- CERTIFICATE IN FOOD SAFETY TRAINING
Assistant Manager
Angelo's Cellular Sales And Accessories
05.2005 - 08.2007
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Representative
White Diamond Cosmetics
04.2002 - 01.2004
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Graduation -
Rio Claro High School
Trinidad & Tobago06.2003
Skills
- Technical Troubleshooting
- Employee Relations
- Calendar Management
- Schedule Oversight
- Expense Tracking
- Spreadsheet Tracking
- Records Management
- Organizational skills
- Time management
- Money Handling
- Recordkeeping
- Bookkeeping
- Meeting Scheduling
Languages
English
Professional Working
Volunteer
Hastings Public School
Assisting at the school or on school excursions with staff and students.
Assisting with chaperoning field trips,school events,classroom activities.
providing nutrition assistant to students (soup days, meals)
Timeline
Mechanic Shop Receptionist
Champion Automotive
11.2020 - 12.2023
Manager's Assistant
2189874 Ontario Inc
02.2019 - Current
2233559 Ontario Inc
Self Employed
02.2010 - Current
Manager
2233559 Ontario Inc
02.2010 - 07.2023
Assistant Manager KFC
Kentucky Fried Chicken
11.2009 - 07.2010
Assistant Manager
Angelo's Cellular Sales And Accessories
05.2005 - 08.2007
Sales Representative
White Diamond Cosmetics
04.2002 - 01.2004
High School Graduation -
Rio Claro High School
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