Faris EL-Sabbagh
Vancouver
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
City Activator
Philip Morris International Inc.
01.2023 - Current
- Building a network of Ambassadors within designated Hub Cities and providing them with the right tools and coaching to build IQOS awareness and category understanding locally among legal age smokers.
- Providing performance-based coaching and development to your team of Ambassadors on building relationships and category knowledge within the existing regulatory framework.
- The continuous expansion and mobilization of your ambassador network to ensure the continued success of our heated tobacco products in the Hub City.
- Identifying high-potential business opportunities to generate product awareness among legal age smokers and build category understanding through B2B partnerships. The City Activator will prepare new business opportunities and make recommendations to the City Hub Commercial Deployment Manager.
- Someone with an intimate understanding of how our brand can be developed in certain area. Developing a community. Brand awareness
- Collaborating with local Territory Executive(s) to identify potential opportunities for activations and product distribution.
- Providing product education about IQOS to legal age smokers at meetings and events at age-restricted venues, leading data collection and post-event follow-up.
- Tracking and analyzing the performance of Ambassadors and deploying strategies to achieve key performance indicators.
Relocation Consultant
BungoBox
05.2022 - 12.2022
- Receive incoming requests and converting leads into clients.
- Daily maintenance and tracking of sales activities. Weekly reporting on KPIs.
- Perform outbound prospecting calls and setting meetings.
- Doing on-site surveys and estimate.
- Scheduling services, order fulfilment, invoicing and administrative duties.
- Provide excellent client service from point of first contact and after sales care.
- Manage and grow existing accounts.
- Prospect and secure new B2B accounts and residential clients.
- Navigated straightest route to reduce mileage on company trucks and speed up delivery.
Investor Relations Associate
Solis Minerals
06.2021 - 01.2022
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Assisted in educating consumers to make beneficial and strategic decisions regarding investments in the junior mining sector.
- Implemented landing pages and outbound techniques. Video explainers, Geo ads, influencer programs and social dissemination targeting segmented focus groups.
- Managed social media
- News release dissemination.
- Network and foster relationships with high-networth individuals.
Sales Team Manager
(Telus) Inkeros
01.2020 - 06.2021
- Consultant of the month, highest producing rep and my team was consistently selling and meeting quota.
- Consistently lead from the front setting the example by being the high roller.
- Produced $1,000,000 + in revenue.
- Daily sales and motivation workshops for 100+ reps for regional and national conference calls.
- Coached employees in successful selling methods, leadership, and motivation and encouraged cross-selling to drive revenue.
- Discussed sales strategies and promotional plans with the managing partners and CEO on regular basis.
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Planned and directed staff training and performance evaluations.
- Transitioned campaign when covid-19 started from face to face sales to telemarketing which required a new script and how we manage the day-to-day operations.
B2B Sales Leader
(Paytek) Inkeros
08.2019 - 01.2020
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Managed CRM system to coordinate information from lead sources.
- B2B door knocking sales, cold calling.
- Promoted to start training and developing entry-level representatives to become self-sufficient producers.
Package Handler
UPS
01.2017 - 07.2017
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
Dishwasher
Earls
05.2016 - 08.2016
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
Education
No Degree -
Bishops Univerisity
Sherbrooke, QC2019
High School Diploma -
Lord Byng Secondary
Vancouver, BC07.2018
Skills
- Income Generation
- Leadership
- Dynamic
- Student mentality
- Sales Development
- Follow up, Follow up, Follow up (Calendar and Notes)
- Relentless, Grit and tenacity Maintain consistency in adverse and challenging times
- Note taking for product knowledge and for tracking customers' info
- Empathetic
- Persistent
- Adaptive
- Objection Handling
- Market Research Data Entry
Hobbies
Sports, Snowboarding, Food, Gaming, Camping, Fitness, Investing.
Timeline
City Activator
Philip Morris International Inc.
01.2023 - Current
Relocation Consultant
BungoBox
05.2022 - 12.2022
Investor Relations Associate
Solis Minerals
06.2021 - 01.2022
Sales Team Manager
(Telus) Inkeros
01.2020 - 06.2021
B2B Sales Leader
(Paytek) Inkeros
08.2019 - 01.2020
Package Handler
UPS
01.2017 - 07.2017
Dishwasher
Earls
05.2016 - 08.2016
No Degree -
Bishops Univerisity
High School Diploma -
Lord Byng Secondary
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