Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Farinaz Fesharakizadeh

North Vancouver,Canada

Summary

Dynamic hospitality professional with a proven track record at White Spot, recognized for enhancing service efficiency and achieving high customer satisfaction. Skilled in team leadership and upselling, I excel in problem-solving and effective communication, consistently delivering quality service and optimizing staff performance to drive repeat business.

Overview

7
7
years of professional experience

Work History

Hostess/ Takeout Expert/ Server

White Spot
West Vancouver, Canada
06.2018 - Current
  • Hostess/Takeout - 2018-2021
  • Greet guests walking in the door and ascertain guests' needs.
  • Organize reservations and walk-in parties to ensure guest satisfaction.
  • Deliver a highly professional, courteous, and genuine personality, and attitude toward guests and coworkers to increase an enjoyable atmosphere.
  • Answer and direct phone calls to the appropriate extensions.
  • Pack takeout orders, and take payments.
  • Lead Server – 2022–present
  • Oversaw and trained a team of servers, enhancing service efficiency and teamwork.
  • Recognized for exceptional service skills, contributing to high customer satisfaction, and repeat business.
  • Streamlined service procedures, reducing wait times, and improving the overall dining experience.
  • Addressed and resolved customer complaints and service issues, maintaining a high standard of guest satisfaction.
  • Successfully upsold menu items and specials, contributing to an increase in average revenue per table.
  • Kept up to date with menu changes, ensuring accurate and informative customer interactions.
  • Managed banquets for over 40 guests.

Barista

Caffè Artigiano
West Vancouver, BC
06.2021 - 08.2021
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Operated cash registers to process customer payments.

Education

High School Diploma -

Handsworth Secondary School
North Vancouver, BC
06-2021

Bachelor of Science - Biological sciences

Simon Fraser University
Burnaby, BC

Skills

  • Active listening
  • Cash handling
  • Time management
  • Bilingual communication
  • Gift card processing
  • Quick learner
  • Problem solving
  • Effective communication
  • Staff optimization
  • Quality service enhancement
  • Team leadership
  • Menu expertise
  • Workplace cleanliness
  • Attention to detail

Languages

English
Native/ Bilingual
Persian
Native/ Bilingual

References

References available upon request.

Timeline

Barista

Caffè Artigiano
06.2021 - 08.2021

Hostess/ Takeout Expert/ Server

White Spot
06.2018 - Current

High School Diploma -

Handsworth Secondary School

Bachelor of Science - Biological sciences

Simon Fraser University

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Farinaz Fesharakizadeh