Farima Nouri
Mississauga
Summary
Proven Account Manager with a track record of fostering long-term client relationships and enhancing customer satisfaction, notably at Venture Steel. Skilled in account development and customer service, I excel in driving revenue growth and streamlining processes. My collaborative approach and goal-oriented mindset have consistently met sales targets, underscoring my commitment to excellence and teamwork.
Overview
12
12
years of professional experience
Work History
Account Manager
Venture Steel
12.2022 - Current
- Developed customized account plans for clients to help them achieve their business goals.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Streamlined account management processes, reducing response times and improving client service quality.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Account Manager
Chubb Security
12.2017 - 11.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Associate
Michael Kors
01.2013 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Advanced Diploma - Business Administration - Finance
Sheridan College
Brampton, ON01.2014
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Relationship building and management
- Account development
Languages
English
Full Professional
Timeline
Account Manager
Venture Steel
12.2022 - Current
Account Manager
Chubb Security
12.2017 - 11.2022
Sales Associate
Michael Kors
01.2013 - 11.2017
Advanced Diploma - Business Administration - Finance
Sheridan College
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