Fariha Nusrat Peu
Winnipeg
Summary
Proven track record in enhancing customer satisfaction and team sales through exceptional customer support and problem-solving abilities for patrons of all ages. Proficient in keyboarding with accuracy and speed, ensuring efficient data entry and management. Adept at multitasking and collaboration, demonstrating a goal-oriented mindset and analytical skills.
Overview
8
8
years of professional experience
Work History
Customer Service & Print Center Representative
Staples Canada
01.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Follows all correct cash register operations, as well as maintaining SKU integrity when entering services
into the register. - Provides accurate information to clients about CPC products and services, production capabilities, and
order turnaround. - Executes production tasks such as processing customer orders in an efficient, accurate manner and paying
close attention to detail and instructions, and managing the project while following proper production
procedures (set up, quality control, and finishing). - Answers telephones and qualifies and directs customers as required.
- Contributed to team sales goals by upselling products and services to customers.
- Stocks and maintains front-end racks/shelves and merchandise areas as assigned.Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
Front End Cashier
Walmart
06.2021 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Senior Executive
Dgmarket Bangladesh Ltd.
02.2019 - 11.2020
Executive
Dgmarket Bangladesh Ltd.
06.2016 - 01.2019
Education
Master of Science - Electrical And Computer Engineering
University of Manitoba
Winnipeg, MB07.2025
Bachelor of Science - Electrical And Electronics Engineering
Ahsanullah University of Science & Technology
Dhaka,Bangladesh08.2015
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Time management abilities
- Effective Communication
- Problem-solving abilities
- Analytical Skills
- Decision-Making
- Teamwork and Collaboration
- Multitasking Abilities
Accomplishments
- Achieved Bronze Award and Certified by The Prestigious International Duke of Edinburgh.
- Achieved 1st position in Intra College Science Festival 2009 and 3rd position in Inter College Science festival 2009.
- Received multiple Music awards for outstanding performance in Bengali songs.
Languages
English
travelling, music, vlog
I enjoy traveling to explore new cultures and landscapes, which often inspires the content I create for my vlog. My passion for music adds a unique layer to my videos, helping to convey the emotions and experiences of my journeys
Timeline
Customer Service & Print Center Representative
Staples Canada
01.2023 - Current
Front End Cashier
Walmart
06.2021 - 12.2022
Senior Executive
Dgmarket Bangladesh Ltd.
02.2019 - 11.2020
Executive
Dgmarket Bangladesh Ltd.
06.2016 - 01.2019
Master of Science - Electrical And Computer Engineering
University of Manitoba
Bachelor of Science - Electrical And Electronics Engineering
Ahsanullah University of Science & Technology
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