Fariha Rahman
Calgary,AB
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Tim Hortons
08.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Customer Service Representative Team Lead
McDonald's
05.2020 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Customer Service Representative
Robi Telecom
03.2014 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Bow Valley College
Calgary12.2018
Skills
- Customer Service
- Goal-Oriented
- Complex Problem-Solving
- [Software] experience
- Active Listening
- Call center experience
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Additional Information
Computer skills
* Microsoft Word, PowerPoint, Excel
* Internet browsing
Timeline
Supervisor
Tim Hortons
08.2021 - Current
Customer Service Representative Team Lead
McDonald's
05.2020 - Current
Customer Service Representative
Robi Telecom
03.2014 - 10.2014
High School Diploma -
Bow Valley College
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