Fariha Rahad
Brampton,ON
Summary
Accomplished Human Resources Training Coordinator at RnR Wellness, adept in onboarding processes and fostering organized culture. Leveraged industry knowledge and training facilitation skills to enhance staff development and achieve significant improvements in employee/customer satisfaction. Demonstrates exceptional attention to detail and a proven track record in enhancing client retention through strategic customer service initiatives.
Overview
5
5
years of professional experience
Work History
Human Resources Training Coordinator
RnR Wellness
Calgary, AB
11.2021 - 07.2024
- Coordinate recruitment processes, including job postings, screening resumes, and conducting interviews.
- Manage employee onboarding and orientation programs.
- Maintain employee records and ensure compliance with employment regulations.
- Administer employee benefits and assist with payroll processing.
- Develop and implement HR policies and procedures tailored to spa industry standards.
- Handle employee relations issues and conduct conflict resolution as needed.
- Coordinate training and development initiatives for spa staff.
- Monitor and report on HR metrics such as turnover rates and employee satisfaction.
- Stay updated on labor laws and regulations affecting the spa industry.
- Support management in strategic HR initiatives and special projects.
Team Lead
Roots
Calgary, AB
01.2020 - 10.2021
- Supervise and lead a team of Roots staff members, providing guidance and support.
- Ensure efficient store operations, including opening and closing procedures.
- Train new team members on company policies, product knowledge, and customer service standards.
- Monitor inventory levels and assist with stock management.
- Handle customer inquiries and resolve escalated issues effectively.
- Maintain store appearance and merchandising standards according to company guidelines.
- Collaborate with management to achieve sales targets and objectives.
- Conduct performance evaluations and provide feedback to team members.
- Foster a positive work environment that encourages teamwork and cooperation.
- -Implement promotional strategies and participate in marketing initiatives.
Prestige Beauty Advisor
Sephora
Calgary, AB
09.2019 - 01.2020
- Provide personalized skincare, makeup, and fragrance consultations to clients.
- Demonstrate and promote products and brands, including new launches and seasonal collections
- Build strong client relationships through exceptional service and follow-up.
- Meet and exceed sales goals through product recommendations and upselling.
- Maintain store appearance and cleanliness, including product organization and display.
- Process transactions accurately using POS systems and adhere to cash handling procedures.
- Stay updated on beauty trends, product knowledge, and Sephora's policies and procedures.
- Participate in training programs and workshops to enhance product knowledge and selling skills.
Education
Sir Winston Churchill High School
Calgary, ABSkills
- Onboarding Processes
- Industry Knowledge
- Staff Development
- Operations Management
- Organizational Culture
- Training Facilitation
- Learning Management
- Attention to Detail
- Client Retention
- Financial Acumen
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Timeline
Human Resources Training Coordinator
RnR Wellness
11.2021 - 07.2024
Team Lead
Roots
01.2020 - 10.2021
Prestige Beauty Advisor
Sephora
09.2019 - 01.2020
Sir Winston Churchill High School