Fariha Munam
North York,ON
Summary
Customer-focused and versatile professional with a passion for delivering exceptional services. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Senior Beauty Advisor
Sephora Canada
10.2022 - Current
- Recommend products based on client preferences, needs, and budget, and develop long-term customer relationships that result in return sales
- Maintain optimum staffing levels while adhering to the store's strategic plans and sales targets
- Train and coach staff on client service skills, various in-store systems, and cash handling
- Collaborated with team members to meet sales goals, and improve customer experience
Administrative Assistant
Doors Expert Inc.
05.2020 - 08.2024
- Manage daily administrative tasks, including answering phone calls, scheduling, and organizing documents
- Coordinate team meetings and events, and prepare agendas
- Information management and data entry
Key Holder / Beauty Advisor
Sally’s Beauty Supply
05.2018 - 02.2020
- Experience with POS software
- Opening and closing the store, managing security and providing customer service
- Assisted customers with product selection and resolving complaints
- Make sure the store is organized and up to par with company standards
Cashier - Shift Manager
McDonald’s Canada
06.2013 - 05.2018
- Managing cash
- Managing staff
- Addressing customer needs and maintaining safety
- Work with other members of management to ensure a safe, fun and effective work environment
- Monitoring performance and quality
Education
Diploma - Immigration Consultant
CDI College
Mississauga, ON01.2022
Diploma - Medical Esthetician
Marca College
Mississauga, ON05.2018
Diploma - Ontario Secondary School Diploma (OSSD)
Thistletown Collegiate Institute
North York, ON06.2012
Skills
- Leadership
- Computer literacy
- Collaboration
- Digital Literacy
- Customer service
- Conflict resolution
- Adaptability
- Quick learner
- Project management
- Team Work
- Time efficient
- Problem solving
- Attention to detail
- Punctual
- Strong Communication
References
Available upon request
Timeline
Senior Beauty Advisor
Sephora Canada
10.2022 - Current
Administrative Assistant
Doors Expert Inc.
05.2020 - 08.2024
Key Holder / Beauty Advisor
Sally’s Beauty Supply
05.2018 - 02.2020
Cashier - Shift Manager
McDonald’s Canada
06.2013 - 05.2018
Diploma - Immigration Consultant
CDI College
Diploma - Medical Esthetician
Marca College
Diploma - Ontario Secondary School Diploma (OSSD)
Thistletown Collegiate Institute
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