Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fariha Era

Vancouver,BC

Summary

My years of experience in the Customer Service Industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted significant amount of customers in variety of settings ensuring and exceeding customer satisfaction. I am looking for a company within which I can grow long term and where my top-notch skills in customer service can help in growth of the company.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Barista

Starbucks
08.2024 - Current

Cashier Team Leader

VanDog
05.2023 - 08.2024

Security Officer

Paladin Security Vancouver
08.2022 - 05.2023

Hostess/Server

Belgian Fries
05.2022 - 07.2022

Customer Service/Front End Cashier

Urban Fare
03.2021 - 04.2022

Barista

Tim Hortons
11.2019 - 03.2020

Education

Associate of Arts - Psychology

Langara College

High School Diploma -

The British Council

Skills

  • Customer Satisfaction
  • Multilingual
  • Excellent Communication
  • Calm Under Pressure
  • Decision-Making
  • Reliability and punctuality
  • Problem Solving
  • Detail Oriented
  • Theft Prevention Training
  • First Aid Certified
  • CPR Certified
  • MOAB Certified

Certification

  • Serving It Right
  • Security Worker License

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Bengali
Native or Bilingual

Timeline

Lead Barista

Starbucks
08.2024 - Current

Cashier Team Leader

VanDog
05.2023 - 08.2024

Security Officer

Paladin Security Vancouver
08.2022 - 05.2023

Hostess/Server

Belgian Fries
05.2022 - 07.2022

Customer Service/Front End Cashier

Urban Fare
03.2021 - 04.2022

Barista

Tim Hortons
11.2019 - 03.2020

Associate of Arts - Psychology

Langara College

High School Diploma -

The British Council
Fariha Era