Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Fariha Era

Vancouver,BC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service/Cashier

VanDog
09.2023 - Current
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Security Officer

Paladin Security Vancouver
09.2022 - 05.2023
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Wrote detailed reports of all security breaches and investigations.

Server

Belgian Fries
05.2022 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Customer Service/Cashier

Urban Fare
03.2021 - 04.2022
  • Answered product questions using knowledge of sales and store promotions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Barista

Tim Hortons
11.2019 - 03.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Education

High School Diploma -

The British Council
Dhaka, Bangladesh
05.2019

Skills

  • Customer Satisfaction
  • Microsoft Office
  • Excellent Communication
  • Calm Under Pressure
  • Decision-Making
  • Reliability and punctuality
  • Team Leadership
  • Problem Solving
  • CCTV Surveillance
  • Detail Oriented
  • Theft Prevention Training
  • First Aid Certified
  • CPR Certified
  • MOAB Certified

Languages

English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Bengali
Native or Bilingual

Certification

  • Serving It Right
  • Security Worker License

Timeline

Customer Service/Cashier

VanDog
09.2023 - Current

Security Officer

Paladin Security Vancouver
09.2022 - 05.2023

Server

Belgian Fries
05.2022 - 07.2022

Customer Service/Cashier

Urban Fare
03.2021 - 04.2022

Barista

Tim Hortons
11.2019 - 03.2020

High School Diploma -

The British Council

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Fariha Era