Farid H. Mohamed
Toronto,ON
Summary
Driven and customer-oriented professional with a strong background in delivery and retail services, including a notable tenure at Precision Home and Office Delivery. Excelled in enhancing customer satisfaction through effective communication and meticulous adherence to safety protocols. Demonstrated expertise in conflict resolution and maintaining documentation accuracy, contributing to a positive and efficient service environment.
Overview
20
20
years of professional experience
Work History
Delivery Specialist
Precision Home and Office Delivery
04.2019 - 12.2024
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Maintained accurate logs of deliveries and trips, providing details to manager at end of shifts.
- Assessed the vehicle for damage after each shift and kept it properly cleaned and maintained.
- Delivered packages to customer doorsteps and business offices.
- Reported suspected mechanical issues quickly to supervisor for remediation.
- Tracked delivery information, mileage, and fuel use while on shift.
- Reported customer questions, issues and complaints to management.
- Successfully avoided time delivery delays by carefully planning best routes.
Help Desk Support Specialist
Fountain Medical Association
Toronto, Ontario
02.2015 - 05.2017
- Installed new desktop systems and migrated data to new machines.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided support for network infrastructure and baseline configurations.
- Supervised daily configuration activities and business systems operations.
- Provided end-user system and equipment training.
- Optimized system operation and resource utilization to streamline workflows and processes.
Store Associate
Whole Foods Market Inc
09.2004 - 01.2014
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Applied Science - Business Information Systems
Dayton Community College
Dayton, OH05-2015
Skills
- Effective communication
- Safety protocols and procedures
- Customer-oriented
- Documentation accuracy
- Customer support
- Delivery schedules
- Customer rapport
- Conflict resolution
- Strong working relationships
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Delivery Specialist
Precision Home and Office Delivery
04.2019 - 12.2024
Help Desk Support Specialist
Fountain Medical Association
02.2015 - 05.2017
Store Associate
Whole Foods Market Inc
09.2004 - 01.2014
Associate of Applied Science - Business Information Systems
Dayton Community College
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