FARIDA KHUWAJA
Elk Grove,CA
Summary
A self-motivated highly focused customer service professional with over 8 years of experience in successful customer support and satisfaction, revenue expansion, market share growth and profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Success Manager
BRANDING BUZZ | mehb.me
03.2023 - Current
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Attended networking events to meet new prospects and expand business opportunities through partnerships.
- Created customer support strategies to increase customer retention.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilized customer feedback to inform changes and improvements to customer success plans.
Officer - International Office
INSTITUTE OF BUSINESS MANAGEMENT (IoBM)
01.2018 - 03.2023
- Cultivated and managed international bilateral academic collaborations and exchange partnership agreements across the World.
- Fostered fruitful relations with the international partner universities for implementation of various mutually beneficial academic activities such as student, staff and faculty exchanges, collaborative research, joint training and development programs and international conferences.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Guided and supported faculty and staff in development of new programs.
Marketing Executive
JS GLOBAL CAPITAL LIMITED
12.2014 - 11.2017
- Assisted in the recruitment and selection of departmental employees and delivered orientation and training sessions to the new hires.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
Freelance SEO Expert Writer
ASBC MARKETING
07.2013 - 09.2019
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Organized material to research and complete writing tasks.
- Brainstormed ideas to create useful content for clients.
- Produced original, creative content for promotional advertisements and marketing materials.
Internee
JAHANGIR SIDDIQUI AND CO. LTD
07.2013 - 09.2013
- Responding to staff inquiries regarding HR policies, employee benefits, and other HR-related matters
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Assisted with creating employee handbooks and manuals.
Internee
KPMG TASEER HADI AND CO.
07.2011 - 08.2011
- Aided staff with employee performance review paperwork and documentation.
- Processed employee termination paperwork at direction of supervisory staff.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Developed and maintained HR policies and procedures.
- Participated in job fairs to recruit new talent.
- Participated in recruitment and selection process for new hires.
- Set up orientations and initial training for new employees.
Education
MBA - Concentration in Information Technology
Humphreys University
Stockton, United States06.2026
MBA - Majors in Human Resource Management
Institute of Business Management (IoBM)
Karachi05.2017
BBA Honors - Majors in Human Resource Management
Institute of Business Management (IoBM)
Karachi05.2013
Higher Secondary School Certificate (HSC) -
St. Joseph's College For Women
Karachi07.2009
Secondary School Certificate (SSC) -
St. Joseph's Convent High School
Karachi07.2007
Skills
- Microsoft Office (Word, Excel, PowerPoint and Outlook)
- Google Spreadsheets
- Google Analytics
- Google Slides
- Database Management
- Social Media Management
- Online Research
- Photo & video editing
- Report creation
- Customer service and support
- CRM Software
- Customer Relationship Management (CRM)
- Interpersonal Communication
- Administrative and Office Support
- Time management abilities
- Verbal and Written Communication
- Problem-Solving
- Multitasking Abilities
- Teamwork and Collaboration
- Decision-Making
Volunteer Experience
- Al-Mustafa Welfare Society, Blood Service Volunteer, 06/2018 - 07/2019
- Garden Students’ Organization, Co-Convener, 06/2012 - 07/2013
- Darkhana Library, Voluntary Worker, 04/2007 - 05/2008
Certification
- IELTS – British Council (7.5 Bands)
- Google Analytics for Beginners
- Advanced Google Analytics (ongoing)
Extracurricular Activities
- Liaison Officer at Creative Department of the Management Society of Institute of Business Management.
- Recruitment Specialist at the Mathematics Society of Institute of Business Management.
- Deputy Head Girl in the Students Council at St. Joseph’s Convent High School.
References
References available upon request.
Timeline
Client Success Manager
BRANDING BUZZ | mehb.me
03.2023 - Current
Officer - International Office
INSTITUTE OF BUSINESS MANAGEMENT (IoBM)
01.2018 - 03.2023
Marketing Executive
JS GLOBAL CAPITAL LIMITED
12.2014 - 11.2017
Internee
JAHANGIR SIDDIQUI AND CO. LTD
07.2013 - 09.2013
Freelance SEO Expert Writer
ASBC MARKETING
07.2013 - 09.2019
Internee
KPMG TASEER HADI AND CO.
07.2011 - 08.2011
MBA - Concentration in Information Technology
Humphreys University
MBA - Majors in Human Resource Management
Institute of Business Management (IoBM)
BBA Honors - Majors in Human Resource Management
Institute of Business Management (IoBM)
Higher Secondary School Certificate (HSC) -
St. Joseph's College For Women
Secondary School Certificate (SSC) -
St. Joseph's Convent High School
Similar Profiles
Rocio CarrilloRocio Carrillo
Training Ambassador at Better Buzz CoffeeTraining Ambassador at Better Buzz Coffee
LILA DEMERS GARCIALILA DEMERS GARCIA
Barista at Better Buzz CoffeeBarista at Better Buzz Coffee
Nicholas WarwickNicholas Warwick
Bar Manager at Buzz Works, Inc.Bar Manager at Buzz Works, Inc.
Matthew RiosMatthew Rios
Warehouse Manager at US Foods / Saladinos Foodservice IncWarehouse Manager at US Foods / Saladinos Foodservice Inc
Lori EbelingLori Ebeling
Licensed Vocational Nurse at California Department of Corrections and Rehabilitation - Mule Creek State PrisonLicensed Vocational Nurse at California Department of Corrections and Rehabilitation - Mule Creek State Prison