Summary
Overview
Work History
Timeline
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Fariba Rahimi

Summary

  • Experienced Debt Collector for over 6 years.
  • Enthusiastic and hardworking, adaptable too many different work environments.
  • Over 8 years of experience in customer service with a commitment to meeting customers' needs and exceeding their expectations.
  • Strong communication skills, outgoing, polite, friendly demeanor, able to maintain a good relationship with clients and understand clients' goals.
  • Fluent verbal communication in the language of English, Farsi, Dari, Urdu, and Hindi.
  • Self-motivated and able to work in a fast-place environment.
  • Highly organized and can multi-task in a fast-paced work environment. Self-motivated professional offering strong communication and quick-thinking skills.

Overview

11
11
years of professional experience

Work History

Debt Collector

Financial Debt Recovery
06.2024 - Current
  • Collected on delinquent accounts to reduce overdue balances
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Learned and adapted quickly to new technology and software applications.
  • Communicated with Debtors through SMS and Email.
  • Reached out to LM & Progressa to assist debtor with resolving debt by giving the opportunity to finance it.
  • trained new agents with the system.
  • Passionate about learning and committed to continual improvement.

Credit Counselor

CIBC
05.2022 - 06.2024
  • Assist clients with providing consolidation loans to help pay off debts faster with a lower interest rate
  • Making outbound calls to client to follow up with the payments
  • Making over 100 outbound calls a day
  • Providing clients with payment solutions
  • Sending out demand letters to clients
  • Create debt management plans, spending plans, or budgets to assist clients to meet financial goals
  • Worked with individuals seeking financial relief from credit cards debts and other
  • Negotiated lower interest rates to put in place, clients were able to get a affordable monthly payment which allowed them to pay down their debts
  • Managed and responded to all correspondence and inquiries from clients
  • Recommend strategies for clients to meet their financial goals such as borrowing funds through getting a loan from other lenders to avoid filling bankruptcy and impact credit report
  • Communicate and coordinate with all appropriate staff during shifts
  • Educated clients the importance of having a great credit report and the impacts of not having a good credit report as well.

Debt Collector

Affinity Global (Global Credit & Collection Inc.) ROGERS
01.2022 - 05.2022
  • Made outbound calls on delinquent accounts and make every effort possible to recover these funds owed to our clients
  • Skip trace and locate customers to attempt to collect a debt
  • Provide second talk off for other agents who needed assistance when closing a deal
  • Receive 70+ calls on a daily basis and made outgoing calls for follow up
  • Ensure all customer information is correct, including phone numbers and addresses
  • Use of all possible way such as payment plan or settlements to help our consumers to resolve their debts
  • Assist debtor with gathering funds/applying for a loan to clear the debt such as B lenders, Easy financial, progress and more.

Debt Collector

CTL Law CAPTIAL ONE/ EASY FINANCIAL
10.2019 - 12.2021
  • Help customers find a way to resolve their accounts in a manner that works for them and satisfies the company
  • Make contact with the debtor by phone or letter to highlight the arrears, and negotiate a settlement through an agreed payment plan
  • Trace delinquent accounts
  • Responsible hitting the target every month
  • Collecting debt from the customers and informing them about Credit Bureau Reporting
  • Handled anywhere between 60-120 calls a day referred debtors to get a loan to clear out the debt
  • Understand the reason for the consumer to be into collection & use in all possible ways such as payment plans or settlements to help debtors resolve their debts.

Call center representative

Debt collector Bill Gosling Outsourcing
02.2018 - 09.2019
  • Responsibilities include inbound/outbound calls to customers regarding payments that are past due/over the credit limit
  • Researched more complex issues regarding follow-up, order tracking
  • Assisted customers in navigating the company's website, placing orders online and trouble shooting
  • Improved call management database efficiency by changing and updating contact information
  • Answered 120-140 inbound calls daily in a busy department.

Sales Representative

Guess (retail store)
04.2016 - 01.2018
  • Advised customers on various styles and accessories
  • Assisting in the help of cashing out customer purchases
  • Completed store decoration of displays and designed event layouts
  • Assisted customers with general inquires
  • Ensured that store's merchandise shelves & displays were correct and organized
  • Provided assistance in the ordering of merchandise from other store locations at customer's request.

Customer Service Specialist

Tim Horton's
02.2014 - 03.2016
  • Experienced working as part of a busy team to complete customer's orders
  • Organized equipment and work stations to maintain health and safety standards
  • Provided quality service to customers to increase and maintain loyal client base
  • Performed inventory of supplies, placed orders of supplies and received a shipment of products on arrival.

Timeline

Debt Collector

Financial Debt Recovery
06.2024 - Current

Credit Counselor

CIBC
05.2022 - 06.2024

Debt Collector

Affinity Global (Global Credit & Collection Inc.) ROGERS
01.2022 - 05.2022

Debt Collector

CTL Law CAPTIAL ONE/ EASY FINANCIAL
10.2019 - 12.2021

Call center representative

Debt collector Bill Gosling Outsourcing
02.2018 - 09.2019

Sales Representative

Guess (retail store)
04.2016 - 01.2018

Customer Service Specialist

Tim Horton's
02.2014 - 03.2016

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Fariba Rahimi