Farial Waiez
Calgary,Canada
Summary
Dedicated and personable server with over 2 years of experience. Goal is to contribute a strong work ethic and a passion for providing outstanding customer experiences to a dynamic restaurant environment. Thrives in fast-paced settings, excited to bring expertise to a team that maximizes guest satisfaction and contributes to the overall success of the restaurant.
Overview
3
3
years of professional experience
Work History
Guest Services
Hy’s Steakhouse and Cocktail Bar
09.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations, answered customer questions, and informed of accurate wait times.
Server / Hostess
Onyx YYC
08.2022 - 09.2023
- Excelled as a hostess, leading to a promotion to server within just one month due to outstanding performance, menu knowledge, and customer satisfaction
- Enhanced customer experience by swiftly addressing and resolving issues, contributing to exceptional customer service and improved operational flow
- Supported team members to ensure a cohesive service experience and elevated service efficiency
Server
YYC Pasta Bar
02.2022 - 07.2022
- Successfully mastered menu knowledge to make recommendations and increase personal sales
- Mastered the POS system to expedite order processing and have more available time to accommodate the fast turn-over rate
- Managed time effectively to complete a smooth service and side duties, as required
Server
Gogi Korean BBQ
07.2021 - 11.2021
- Collaborated effectively with the team to meet service demands
- Enhanced dining experience leading to repeat customers and regulars
Education
High School Diploma -
John G. Diefenbaker High School
Calgary, AB01.2022
Skills
- Communication Skills
- Teamwork
- Multi-tasking
- Quick Learner
Timeline
Guest Services
Hy’s Steakhouse and Cocktail Bar
09.2024 - Current
Server / Hostess
Onyx YYC
08.2022 - 09.2023
Server
YYC Pasta Bar
02.2022 - 07.2022
Server
Gogi Korean BBQ
07.2021 - 11.2021
High School Diploma -
John G. Diefenbaker High School