Faria Ramazan
Toronto ,ON
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Ducati Shoes through expert problem-solving and teamwork. Skilled in fostering positive service experiences and driving product improvements, leading to significant enhancements in customer service culture. Demonstrates strong collaboration and customer service skills, ensuring high-quality customer interactions.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Mir Cash N Carry
12.2021 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Representative
Ducati Shoes
08.2018 - 11.2021
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Assembly Line Worker
Crystal Claire Cosmetics
03.2015 - 02.2018
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Education
Business Management
City Adult Learning Centre
Toronto, ON06.2019
Skills
- Customer Service
- Teamwork
- Problem solving
- Good computer skills
Languages
English
Full Professional
Persian
Native or Bilingual
Hindi
Professional Working
Timeline
Retail Sales Associate
Mir Cash N Carry
12.2021 - 06.2024
Customer Service Representative
Ducati Shoes
08.2018 - 11.2021
Assembly Line Worker
Crystal Claire Cosmetics
03.2015 - 02.2018
Business Management
City Adult Learning Centre
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