Hi, I’m
Faria Muskan
Toronto,ON
Summary
.
- Professional with strong experience in customer service and food industry operations, equipped to deliver exceptional service and ensure customer satisfaction. Focused on teamwork, adaptable to changing needs, and skilled in communication, multitasking, and maintaining clean and efficient work environment. Reliable and results-driven, ready to contribute effectively to any service team.
Overview
5
years of professional experience
Work History
Wendy’s
Service Crew Member
11.2024 - Current
Job overview
- Assisted in setting up and closing down the restaurant at the beginning and end of shifts.
- Responded to customer complaints and promptley resolved issues to ensure satisfaction.
- Prepared and promptly served food and beverages to customers.
- Assisted customers with menu selections and answered questions about food items.
- Handled cash and processed transactions accurately at the register.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
La Luna
Store Manager
01.2020 - 10.2024
Job overview
- Resolved customer complaints for improved store reputation and loyalty.
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Education
Toronto Metropolitan UniversityToronto, None
Bachelor from Biomedical Sciences
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- FLUENT IN English
- Cleanliness and hygiene
- Bengali fluency
- Scheduling
- Stress tolerance
- Order accuracy
- Inventory management
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Elementary
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Service Crew Member
Wendy’s
11.2024 - Current
Store Manager
La Luna
01.2020 - 10.2024
Toronto Metropolitan University
Bachelor from Biomedical Sciences
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