Summary
Overview
Work History
Education
Skills
Community Service
Certification
Timeline
Generic

FARHIYA MOHAMED

Edmonton,AB

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Investigation Specialist

AbeBooks
08.2019 - 11.2023
  • Conducted technical investigations, documented web site problems and customer issues, and helped prioritize tasks based on severity and importance.
  • Clearly and concisely provided instructions, wrote complaint notes, and communicated effectively both with customers and within AbeBooks.
  • Handled multiple tasks simultaneously while maintaining a high level of quality and accuracy.
  • Increased success rate in high-profile investigations through the establishment of effective strategies and procedures.
  • Applied analytical skills in reviewing financial records, transactional data, and other documents to identify patterns indicative of fraudulent activity or misconduct.
  • Utilized various techniques effectively in gathering crucial evidence against fraudulent behaviors.
  • Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.
  • Enhanced department efficiency with detailed record-keeping and timely report submissions.
  • Contributed to a positive team environment by sharing knowledge and expertise with colleagues, fostering collaborative problem-solving and information sharing.
  • Provided support to our buyers, helping them find and order books, resolve order issues, and liaise between them and the bookseller.
  • Reduced fraudulent activity through diligent surveillance and timely reporting of suspicious behavior.
  • Trained and supervised new specialists into the team.
  • Provided creative solutions to challenging problems, and demonstrated resourcefulness and understanding in creating positive customer experiences.

Enrolment Analyst

Provincial Health Services Authority
08.2022 - 09.2023
  • Reviewed clinical application security enrollment requests across Health Authorities and Private departments and verified identity and information using many supporting applications, such as PeopleSoft, ADUC (active directory), PLR, and HSPnet,IT Web, UMS (user management system) to ensure the accuracy and integrity of the user's data throughout the integrated systems.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Followed up on discrepancies to validate employee's identity that access should be based upon, and verified that the approver is valid according to established criteria and to request a valid approver if needed.
  • Processed and initiated Clinical Application security access requests for user access including creating user accounts, logins and passwords, and de-provisioned within established customer service procedures, standards and documented processes.
  • Liaised with requesting Manager, users and appropriate business stakeholders to identify the most appropriate type of access.
  • Attended team meetings, participated in team discussions and projects, and provided input and feedback on service support procedures.
  • Granted access to CareConnect and PharmaNet access to healthcare providers.
  • Utilized advanced analytics tools to identify patterns in historical enrollments, informing data-driven decision-making processes for future enrollment strategies.
  • Improved data accuracy by conducting thorough audits on enrollment records and addressing discrepancies.

Business Analyst

Provincial Health Services Authority- BC Centre for disease control
11.2021 - 06.2022
  • Performed data remediation, data analysis and data investigation tasks.
  • Resolved and/or reassigned technical and data related issues.
  • Communicated and coordinated with various team members and stakeholders.
  • Developed and facilitated process for tracking and recording citizen vaccinations.
  • Resolved expedited requests from Health Gateway regarding Citizen vaccination records.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Used different health care systems such as HealthConnect(i.e Salesforce), PIR/Panorama (Provincial Immunization Registry), EMPI/HCIM to manage my tasks.

Clinical Informatics Analyst

Interior Health
05.2021 - 08.2021
  • Closely worked with other analysts and vendors to oversee strata pathways application go-live
  • Worked on action request tickets related to Meditech technical support
  • Assisted with project planning and created project mapping
  • Assisted with system testing and configuration and provided operational support
  • Updated training documentation and provided training.
  • Served as a liaison between clinical staff and IT departments, ensuring seamless integration of informatics solutions into daily workflows.
  • Optimized data accuracy, ensuring timely and accurate documentation of patient records.
  • Managed complex databases containing critical healthcare information, ensuring high levels of data integrity at all times.
  • Provided ongoing technical support to clinicians using informatics tools, resolving issues quickly to minimize disruptions in patient care delivery.
  • Led projects aimed at enhancing data security and protecting sensitive patient information from unauthorized access or misuse.
  • Conducted comprehensive data analyses to identify trends and areas for improvement in patient care delivery.

Jr. Learning and Technology Support Assistant

University Of Victoria
06.2020 - 03.2021
  • Closely worked with faculty and instructors to prepare online course sites to 'go-live' through Brightspace
  • Provided hands-on support to instructors for course site creation in the Learning Management System including web content, activities and assignments
  • Created resources, materials and migrated courses for UVic's Learning Technology Ecosystem
  • Overcame monumental challenges in the work environment daily and demonstrated consistent motivation and professionalism
  • Managed sensitive information while maintaining high confidentiality
  • Worked on creating system manuals and instructions which have been widely shared throughout the University.

Education

Bachelor of Science - Health Informatics

University of Victoria
Victoria, BC
04.2021

Skills

  • Coding : JavaScript, HTML, Python, Java, HL7,C, C
  • Operating Systems : Windows 7/10, Linux, iOS, Microsoft Windows, Chrome OS
  • Database : Tableau, MySQL, SQL Server, MS Access, MS Excel, Visio, Azure,PowerPoint, SAS, Project Management, EPI info, Kroll, PharmaNet
  • Networking : Ethernet, Switches, TCP/IP
  • Clinical Information System : CareConnect, PharmaNet, Meditech, Panorama, HealthConnect
  • Knowledgeable in ICD-10-CA

Community Service

Voluntary Team leader, World University Service Of Canada, Victoria, BC, 08/2016- Present.

  • Promote child education by effectively planning and mobilizing members of the community to discuss the importance of child education.
  • Support the call for applications and selection of the Volunteer Regional Representatives.

Certification

  • CPR/First Aid Certification, St. John's Ambulance - 2022-2024.
  • Project Management Professional, University of Victoria, 2022
  • Health Care Management, Allison College - 2021.

Timeline

Enrolment Analyst

Provincial Health Services Authority
08.2022 - 09.2023

Business Analyst

Provincial Health Services Authority- BC Centre for disease control
11.2021 - 06.2022

Clinical Informatics Analyst

Interior Health
05.2021 - 08.2021

Jr. Learning and Technology Support Assistant

University Of Victoria
06.2020 - 03.2021

Investigation Specialist

AbeBooks
08.2019 - 11.2023

Bachelor of Science - Health Informatics

University of Victoria

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FARHIYA MOHAMED