FARHIN TARANNUM
Vaughan,ON
Summary
To secure a challenging position where I can effectively contribute my skills and knowledge to the organization's growth and career.
Overview
2024
2024
years of professional experience
Work History
Team Associate
Kajun Chicken & Seafood
08.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Completed daily inspection of machines and equipment.
Team Member
Dairy Queen
05.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Administrative Assistant
Essential Employment Professionals
04.2023 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Associate Analyst
Acelerar Technologies Pvt Ltd
01.2020 - 09.2020
- Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
- Identified and resolved problems through root cause analysis and research.
- Optimized core processes to improve business performance and operational agility.
- Queried databases for information needed for report processing.
- Designed, built and analyzed data and data infrastructure to support business initiatives.
- Identified operational efficiency opportunities to support long-term growth plans.
Customer Support Executive
Indigo Airlines
06.2018 - 09.2019
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Customer Support
Great Fashion
1 1 - 1 1
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Business Analysis & Process Management - Financial Technology
Sheridan College
Mississauga, ON12.2023
MBA - Finance & Marketing
Chandigarh University
Chandigarh, India12.2022
BCA - Computer Applications
Symbiosis Institute Of Computer Studies & Research
Pune, India12.2017
12th - Commerce
Guru Nanak Hr. Sec. School
Ranchi, India04.2014
10th - Science
Bishop's School, I.C.S.E
Ranchi, India04.2012
Skills
TECHNICAL SKILLS
- Basic programming in C, Java, Python Web Technologies: HTML, CSS, JavaScript,PHP
- Proficient with Microsoft Office (Word, Excel, and PowerPoint) Argo UML
- Content Management: Drupal, Apache (Xampp, Wamp)
- Software used: Android studio, Open Stack(Networking) , NetBeans ,TORA
- Balsamiq mockups
- Microsoft Office 365: Spreadsheet, Word, SharePoint, Outlook
INTERPERSONAL SKILLS
- Positive attitude
- Good Communication Skills
- Flexible and dedicated towards work
- Good Logical Skills
- Quick Learner
- Team Management
Timeline
Team Associate
Kajun Chicken & Seafood
08.2023 - Current
Team Member
Dairy Queen
05.2023 - 08.2023
Administrative Assistant
Essential Employment Professionals
04.2023 - 05.2023
Associate Analyst
Acelerar Technologies Pvt Ltd
01.2020 - 09.2020
Customer Support Executive
Indigo Airlines
06.2018 - 09.2019
Business Analysis & Process Management - Financial Technology
Sheridan College
MBA - Finance & Marketing
Chandigarh University
BCA - Computer Applications
Symbiosis Institute Of Computer Studies & Research
12th - Commerce
Guru Nanak Hr. Sec. School
10th - Science
Bishop's School, I.C.S.E
Customer Support
Great Fashion
1 1 - 1 1